Maintenance Technician

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.   

We are seeking a skilled Maintenance Technician to efficiently perform routine and preventative maintenance around the hotel, ensuring total guest satisfaction by handling tasks such as painting, minor repairs, carpentry, plumbing, and pool maintenance, while adhering to OHS&W regulations and prioritizing guest and management requests.

Your day-to-day:

• Attend all mandatory training sessions and stay updated on hotel operations and initiatives to enhance skills and knowledge.
• Respond promptly and professionally to guest requests and maintenance issues that impact the guest experience, utilizing the At Your Side service approach.
• Conduct regular preventative inspections of equipment and facilities, documenting findings in the ESCAP system to ensure compliance and safety.
• Report workplace hazards to the appropriate personnel and wear Personal Protective Equipment (PPE) as required to maintain a safe work environment.
• Handle guest complaints in a timely and professional manner, striving for guest satisfaction and notifying management of serious complaints and the actions taken to resolve them.

Qualifications:

• Literate - you’ll need a good grasp of reading, writing and basic maths
• Flexible – night, weekend and holiday shifts are all part of the job
• Experienced – 2 years experience in a maintenance role, preferably within the hospitality industry or building services
• Strong – sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling
• Articulate – a great communicator, you’ll be warm, welcoming and easy to talk to

What you can expect from us: 

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s well-being, including: 

• Paid birthday leave 
• Hotel perks like accommodation and food & beverage discounts
• Enhanced parental leave 
• Proactive health days and flexible work options. 
• Your career journey will be supported through our lifelong development program 
• IHG Career Milestone celebrations 
• Transfer of entitlements as you move and grow with IHG. 
• Access to our discount retail platform that makes your pay go even further. 

 Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing Framework, we are committed to supporting well-being in your health, lifestyle, and workplace. 

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.