Loyalty Manager 忠实客户经理

Monitors guest relations’ personnel to ensure maximum guest satisfaction through personal recognition to all PCR members, VIPs and repeat guests, and prompt cordial attention from arrival through departure.
通过对员工业绩的认可，提升员工工作热情，监督宾客关系部员工工作，在客人到达至离开酒店期间，为客人提供个性化服务，尽量让客人满意。
Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
管理、监督客户关系部工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最大的客人满意度。
Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service.
管理、监督客户关系部人员的工作，以确保优悦会会员始终得到全部优惠，常客和其它贵宾也得到特别关照。
Check daily guest arrival report（GAR report) to get member guest’s preference and request, and arranged for them before check in.
每天查看会员抵达报告，了解会员客人的喜好及需求，并根据会员客人的喜好及需求在抵店前妥善安排好。
Other tasks related to this position.
其他需要完成的与该岗位相关的工作任务。

Qualifications 

1、Specialized education and above, major is not limited;
     专科及以上学历，专业不限；
2、 40 years old and below; 
     年龄40周岁及以下； 
3、More than 2 years of work experience in related positions, both strong independent work ability and team spirit, good at coordinating internal and external relations;
     2年以上相关岗位工作经验，兼具较强的独立工作能力和团队精神，善于协调内部及外部关系；
4, Strong learning ability, execution, communication and coordination ability and leadership decision-making ability.
    较强学习能力、执行力、沟通协调能力和领导决策能力。