Information Technology Manager

Why We’re Here

We believe heartfelt, human connections make people’s lives better.  Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, genetic hospitality that makes people feel disconnected.  He initiated a new boutique hotel standard and environment where people could connect, from the heart.  That was the goal then, and it is still our purpose today.

Your work here has meaning.  You’re here to improve the lives of coworkers, guests, owners, communities, and together we make that happen.  It’s what drives all that we do.  Every day you can improve lives in your own, unique way and you can expect the same in return.  It all starts with you. 

Reliable hardware and seamless software are at the heart of every day-to-day Kimpton experience. To deliver a truly first-class service, we need an IT Manager capable of installing new systems, boosting security, and setting exceptional standards. While making sure our teams have all the tools and resources, they need to make a difference, right at their fingertips. 

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Being our primary contact for servicing our computer hardware, making sure systems are installed properly and working efficiently and regularly reporting back to the General Manager, Director of Finance and Business Support and Area IT Leader
• Keeping up to date with all our approved systems and technology – from LAN to POS
• Maintaining hardware and software performance, digital and physical security standards and evaluating vendor proposals 
• Passing on your expertise to the hotel team by running knowledge sharing and training sessions
• Safeguarding our IT infrastructure against cyberthreats
• Demonstrating ability to interact with guests, associates and third parties that reflects highly on the hotel, the brand and the company.

What we need from you

• Bachelor’s degree in Computer Science or IT or related field 
• 4 years’ related experience with computer set-up and troubleshooting
• Work experience in IHG Hotels is an advantage 
• Working knowledge of networks, operating systems, and databases
• Strong analytical, problem-solving and organising skills 
• Knowledge in PCI DSS (Payment Card Industry Data Security Standards) 
• Great communication skills 
• You’ll be a team player, proactive, responsible, hardworking, and able to work under pressure

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.