In Room Dining Supervisor

About Us

Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in the San Francisco, California before expanding worldwide. Anchored in one-of-a-kind experiences, Kimpton spaces and experiences centre on our guests, offering inspiring design that evokes curiosity to forward thinking flavors that feed the soul. Every detail is thoughtfully curated and artfully delivered, so that guest experiences remain meaningful, unscripted and ridiculously personal. 

Our mission is to be the best-loved hotel and restaurant company through the common belief that heartfelt connections make people’s lives better. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ‘ridiculously personal’ experiences for each other and our guests. 

We're looking for passionate, high-spirted individuals to join the pre-opening team at Kimpton Riyadh, the very first Kimpton hotel in the Middle Each. The ideal Kimpton team member has an inclusive spirit who embraces individuality and can cultivate a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional.

Our hotel is only as good as the people it employs so if you’re passionate, focused and driven, live for making every guest’s experience ‘ridiculously personal’ and creating unforgettable moments, then we invite you to join the Kimpton tribe.

About Kimpton Riyadh

Located in King Abdullah Financial District which is set in the heart of the Saudi capital, 22-kilometers away from the airport, Kimpton Riyadh is the first Kimpton in the Middle East bringing the brand’s playful energy, infectious personality, and unique design style to this LEED certified landmark development home to 1.6 million square meters of state-of-the-art office space, world-class venues and iconic luxury residences. The hotel welcome guests to experience its 212 guest rooms and suites and to enjoy its unique dining options.

An In Room Dining Supervisor plays a crucial role in managing the hotel's room service operations to ensure guests receive exceptional service. Here are the typical day-to-day activities for this position:

Day-to-Day Activities of an In Room Dining Supervisor

1. Supervising Staff:
   • Leading and mentoring the in-room dining team to ensure high standards of service.
   • Conducting briefings and training sessions to keep the team informed and motivated
2. Overseeing Service Operations:
   • Monitoring the preparation and delivery of in-room dining orders to ensure timely and accurate service.
   • Ensuring that all orders are presented according to the hotel's standards
3. Guest Interaction:
   • Handling guest inquiries, requests, and complaints related to in-room dining services promptly and professionally.
   • Ensuring that guests receive exceptional service and addressing any issues that arise
4. Quality Control:
   • Inspecting food and beverage items before they are delivered to guests to ensure they meet the hotel's quality standards.
   • Coordinating with the kitchen staff to ensure timely and accurate order preparation
5. Inventory Management:
   • Monitoring inventory levels of food, beverages, and supplies used in in-room dining.
   • Placing orders and coordinating with suppliers to ensure timely delivery of goods
6. Administrative Tasks:
   • Preparing and submitting reports on in-room dining operations, including sales, inventory, and staff performance
   • Maintaining accurate records of all transactions and activities[2].
7. Ensuring Compliance:
   • Ensuring that all in-room dining operations comply with health and safety regulations.
   • Conducting regular inspections to maintain hygiene and safety standards
8. Event Coordination:
   • Assisting in the planning and execution of special in-room dining events and promotions.
   • Coordinating with other departments to ensure seamless service during events

Skills and Qualities Needed

1. Strong Leadership Skills:
   • Ability to lead and motivate a team to achieve high standards of service
2. Attention to Detail:
   • Ensuring that all aspects of in-room dining service are impeccable
3. Organizational Skills:
   • Managing multiple tasks and maintaining detailed records efficiently
4. Communication Skills:
   • Communicating effectively with staff, guests, and suppliers
5. Problem-Solving Skills:
   • Addressing and resolving issues promptly and effectively

What we need from you

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration 

• Two to Three years’ prior tenure in a similar role

• International luxury hotel chain background

• GCC exposure

• English Fluency is required 

• Arabic Fluency is preferred

Teamwork and Flexibility

In addition to the tasks outlined above, all team members are expected to demonstrate flexibility and a collaborative spirit. This may involve taking on additional responsibilities as needed, especially during periods of high occupancy or in emergency situations. Your willingness to assist colleagues and contribute to the overall success of the hotel is essential in maintaining our high standards of service and guest satisfaction.

What we offer

We’ll reward all your hard work with a competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.