IT Support Officer

InterContinental Malta is a luxurious 5-star hotel committed to providing exceptional service and creating unforgettable experiences for our guests. We pride ourselves on delivering the highest standards of hospitality, and our Information Technology team plays a crucial role in ensuring seamless operations throughout the hotel.

As a Technical Support Officer at InterContinental Malta, you will be responsible for maintaining and troubleshooting the hotel's technology infrastructure, ensuring that all systems and devices operate efficiently. You will work closely with the IT Manager to provide technical support to both guests and staff, guaranteeing a seamless and enjoyable experience for everyone.

Key Responsibilities:

1. Guest Support:

- Provide technical assistance to guests regarding in-room technology, Wi-Fi access, and other IT-related inquiries.

- Resolve guest issues promptly and ensure a positive and memorable experience.

2. Staff Support:

- Assist hotel staff with any technical issues related to computers, software, hardware, and other IT equipment.

- Conduct regular training sessions for staff on IT protocols and best practices.

3. System Maintenance:

- Perform routine maintenance on computer systems, servers, and other IT equipment to ensure optimal performance.

- Collaborate with the IT Manager to implement system upgrades and enhancements.

4. Network Management:

- Monitor and maintain the hotel's network infrastructure, ensuring high-speed and reliable connectivity.

- Troubleshoot network issues and coordinate with external vendors when necessary.

5. Security Compliance:

- Implement and enforce IT security policies to safeguard sensitive information.

- Conduct regular audits to identify and address potential security vulnerabilities.

6. Inventory Management:

- Keep track of IT inventory, including computers, peripherals, and software licenses.

- Assist in procurement processes for new IT equipment and services.

7. Emergency Response:

- Provide on-call support for emergency IT issues outside regular working hours.

- Collaborate with other departments to ensure swift resolution of critical technical issues.

Qualifications:

- Diploma in Information Technology, or a related field.

- Proven experience in technical support.

- Strong knowledge of computer systems, networks, and IT security protocols.

- Excellent communication and interpersonal skills.

- Ability to work under pressure and provide timely solutions.

Benefits:

- Competitive salary

- Employee discounts on hotel services

- Professional development opportunities

If you are passionate about technology, customer service, and creating exceptional guest experiences, we invite you to join our dynamic team at InterContinental Malta.

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

·True Attitude:

being caring, wanting to make a positive difference, and building genuine connections with guests.

·True Confidence:

having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.

·True Listening:

focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.

·True Responsiveness:

is about providing guests with what they need and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing, and understanding people.