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IT Product Manager - Hotel Systems

Hotel Brand:
Location: United States, Georgia, Atlanta

Hotel: Corp Atlanta Ravinia, Three Ravinia Drive, Suite 100, 30346

Job number: 137002

2482x804-technologydevelopment
2482x804-technologydevelopment

Role Summary: 

Responsible for delivering quality products across the digital experience (Mobile, Hotel Website, or Revenue Management). This role coordinates among business stakeholders, software developers, technical engineers, designers, data analysts, and other functional subject matter experts to create a comprehensive and holistic roadmap that addresses both short term and long-term needs. The Product Manager, must be able to work at the strategic level (generating innovative ideas for growth and change management) and at the tactical level (analyzing data, solving problems). The Product Manager will prioritize and activate said roadmap, ultimately managing the end-to-end product lifecycle from ideation to launch to adoption to optimization in an agile methodology, pivoting as needed in response to stakeholder and customer needs. They will also support in-depth business reviews, communicate and present across all levels of the organization and support cross-functional product teams.

Your Day to Day: 

  • PMS Configuration & Support: Establish, configure, and enforce IHG standard configurations for PMS and associated applications, ensuring all installations meet our high standards.
  • Project Management: Manage the design, development, and deployment of systems and processes, translating business requirements into actionable product roadmaps while setting clear expectations with stakeholders.
  • Incident & Problem Resolution: Own incidents and problems, driving root cause analysis to identify and eliminate issues, while ensuring compliance with established Service Level Agreements (SLAs).
  • Vendor Management: Lead vendor teams in implementing resolutions and enhancements, ensuring service delivery objectives are met, and providing timely progress reports to stakeholders.
  • Documentation & Communication: Ensure accurate and user-friendly documentation for system configuration and support, while partnering with technology teams to maintain clear communication regarding incidents, problems, and planned changes.

What We Need From You: 

  • Market Expertise: Leverage expert knowledge of the IHG digital landscape and competitor eCommerce websites to identify trends and best practices, ensuring our products remain competitive and innovative.
  • Effective Communication: Utilize strong verbal and written communication skills to present new concepts, research findings, and business outcomes to diverse audiences, including corporate clients, senior management, and industry consultants.
  • Program Management: Demonstrate program management experience by organizing, planning, and executing projects from conception through implementation, while managing multiple tasks and clients with meticulous attention to detail.
  • Analytical Decision-Making: Apply analytical skills to conduct thorough research and utilize findings to make strategic decisions that drive product development and enhance user experience.
  • Prototyping & Storytelling: Use prototyping or simulation techniques in product creation and craft cohesive, impactful narratives that resonate with target audiences, ensuring clarity and engagement in all communications.

Location: Remote US (Atlanta, GA highly preferred)

The salary range for this role is $75,000 to $123,000. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.  

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Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information:

  • The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
  • No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
  • If you require reasonable accommodation during the application process, please click here.
  • IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
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