Human Resources Leader - Holiday Inn Express Singapore Clarke Quay

As Human Resources Leader, you’ll make sure our employees are enabled and empowered through various HR programmes in your hotel. You’ll also promote a positive team culture while ensuring our colleagues deliver a guest experience that is unique and brings the brand to life.

 

Your Day-to-Day Job Responsibilities:

People

• Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey
• Educate and train managers on HR disciplines to foster productivity and enhance performance
• Welcome and conduct new team member orientation 
• Coordinate both internal and external training programs and send relevant employees for training
• Oversee maintenance of accurate and up-to-date personnel files and records for all employees
• Ensure hotel or company hiring standards and applicable laws and regulations are followed 
• Build great relations with outside contacts
• Assist in the recruitment, resourcing and reference checking of all new team members
• First point of contact for all team members in relation to human resources function and queries
• Organize and assist in the employee engagement activities in the hotel

Financial

• Help create the Human Resources department budget and control expenses
• Monitor staffing to manage costs
• Assist with payroll queries in a timely manner

Guest Experience

• Develop creative ways to inspire and motivate team members to provide guests with a unique experience
• Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction
• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.
• Adheres to Brand standards for Holiday Inn Express, at all times and encourages others to do the same
• Acts as a BrandHearted ambassador for the hotel

Responsible Business

• Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community
• Ensure compliance with relevant employment laws, policies and procedures 
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Assist to submit Team Member’s accident report (if any) to Ministry of Manpower promptly 
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

Accountabilities 

• You will have a Human Resources Executive reporting into this role. 

 

What we need from you

• Minimum Diploma in Human Resources Management or equivalent
• 2 years’ related experience in Human Resources, or an equivalent combination of education and experience
• A positive and keen to learn attitude
• Must be proficient in written and spoken English and with good communication skills