Housekeeping Team Leader

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Based at InterContinental Muscat, as a Team Leader– you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit of last-minute work done. 

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests 
• Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example
• Keep your supervisor updated on room service progress and alert them to any repairs needed 
• Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed  
• Be organised - keep on top of supplies and amenities and always try to minimise waste  
• Reunite items with owners – and log any lost and found property
• Look smart – wear your uniform with pride   
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done 
• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping
• Report, turn in, and/or log all lost and found items according to established procedures 
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service 
• May regularly assist with deep cleaning projects 
• May have turndown duties 

What We need from you:

• Should have at least 3 years' experience as a Head Waiter in 4–5-star hotel
• Work experience as a Team leader or similar role
• Hands-on experience with cleaning and maintenance tasks for large organizations
• Ability to use industrial cleaning equipment and products
• Excellent organizational and team management skills
• It’s a physical role and you’ll be on your feet most of the day, so fitness is important 
• Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects 
• You’ll might need to bend and kneel to complete some activities
• Literacy skills - reading, writing and basic maths skills  
• Flexible attitude to shifts – you may need to work nights, weekends and/or holidays

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.