Housekeeping Supervisor - InterContinental Residences Abu Dhabi

We’re looking an experienced and detail-oriented Housekeeping Supervisor who will oversee the daily operations of the housekeeping department, ensuring a high standard of cleanliness and guest satisfaction. The Housekeeping Supervisor will manage the housekeeping staff, coordinate with other departments, and maintain a clean and welcoming environment for our guests.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Supervise and lead housekeeping staff, including room attendants, laundry personnel, and public area cleaners.
• Schedule staff shifts and assign daily tasks to ensure efficient operation.
• Conduct training for new hires and ongoing training for existing staff.
• Monitor staff performance, providing feedback and conducting performance reviews.
• Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness and compliance with hotel standards.
• Address and resolve any issues or deficiencies identified during inspections.
• Ensure adherence to health and safety regulations.
• Manage inventory levels of cleaning supplies, linens, and guest amenities.
• Order and replenish supplies as needed, maintaining cost control measures.
• Ensure proper storage and handling of all cleaning supplies and equipment.
• Respond to guest requests and complaints promptly and professionally.
• Coordinate with the front desk and other departments to meet guest needs.
• Ensure guest rooms are prepared and available for check-in according to hotel standards.
• Maintain accurate records of housekeeping activities, including cleaning schedules, inventory, and staff performance.
• Prepare reports on housekeeping operations and submit them to management.
• Assist in budget preparation and cost management for the housekeeping department.
• Identify opportunities for improving housekeeping processes and procedures.
• Implement best practices and innovative solutions to enhance efficiency and service quality.
• Stay updated on industry trends and new cleaning technologies.

What We need from you:

• High school diploma or equivalent; additional education in hospitality management or a related field is preferred.
• Proven experience as a Housekeeping Supervisor or in a similar role within the hospitality industry.
• Strong knowledge of housekeeping procedures, cleaning techniques, and equipment.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage and motivate a team effectively.
• Attention to detail and strong organizational skills.
• Proficiency in using housekeeping management software and Microsoft Office Suite.
• Flexibility to work various shifts, including weekends and holidays.

What you can expect from us: 

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.