Housekeeping Supervisor

Every room has to be perfect We’re searching for the Housekeeping Supervisor to make sure our standards never slip – managing all aspects of our housekeeping and laundry operations to deliver memorable and unique guest experiences with every single stay

A little taste of your day-to-day:

• Responsible for smooth operation of the floor assigned
• Responsible for the performance of floor boys
• Supervise room stewards
• Organize and facilitates the room making process
• Daily allocation of rooms and deep cleaning tasks to team members
• Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor
• Checks the occupied and departure rooms, giving special attention to guest needs
• Ensures that the entire operation is performed as per the laid down standards
• To organize immediately the guest needs as requested by the Executive Housekeeper
• Manage guest requests, including VIP amenities and communicating them to the relevant team members
• Outline inspection of guest bedrooms to ensure they meet standards
• Aware of all room categories and amenities
• Achieve positive outcomes from guest queries in a timely and efficient manner
• Carry out lost-and-found procedures
• Report maintenance issues to maintenance/engineering department
• Assist Executive Housekeeper with training requirements
• Represent the needs of the team to others in the hotel
• Comply with hotel security, fire regulations and all health and safety legislation
• Assist other departments wherever necessary and maintain good working relationships
• To monitor and control the use of office supplies and other consumables
• To monitor all printing and to keep related costs under control
• To monitor and control all the expenditures to ensure that it stays within the limits of the consumables and budget
• To ensure that company property is maintained properly and treated with respect at all times
• Wears uniform with pride and honor
• Any other duties as assigned by the management 

What We need from you:

● Excellent communication and strong interpersonal strong skills 

● Diploma in Hospitality or equivalent in any discipline 

● 3+ years of total experience in HK department and at least one year of supervisory level experience in any hotel properties

• Must be fluent in spoken and written English

● Must speak local language(s) 

What you can expect from us:

We give our people everything they need to succeed From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability We promote a culture of trust, support, and acceptance Always welcoming different backgrounds, experiences, and perspectives 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace  

So, join us and you’ll become part of our ever-growing global family