Housekeeping Manager - Holiday Inn & Suites AlKhobar

Welcome to Holiday Inn & Suites Al Khobar. At this truly first 5 Stars Holiday Inn & Suite in the World, you'll discover modern design, friendly service, and a wonderful location. In addition to being close to the Eastern Province’s business hubs and commercial district, we are also only a short drive from the Khobar sea-front promenade and steps away from Dhahran Mall. Three worldly dining outlets await you; a fine dining Indian Restaurant that will take you on a culinary journey with the very best of Indian spices, an Italian Restaurant that’ll pamper your taste buds with fresh ingredients, and an all-day dining restaurant that serves international and continental delicacies like no other. Guests may take advantage of a variety of amenities like a swimming pool and an award-winning Spa & Health club to Relax and unwind. With more than 4,000 square meters of meeting space, we have what it takes to cater your business needs, from small board meetings to big conferences and wedding hall; We always have business and leisure travelers in mind. We provide the perfect spaces to connect. Whether it’s flexible meeting spaces for you to host your clients, or celebratory dinner after a successful pitch, we’re there to meet your needs and do your business brilliantly. With rooms, technology, and more space to connect, just imagine the memorable moments you’ll create when everyone gets together for a group, event, or a meeting.

 A little taste of your day-to-day:

People

• Direct daily activities, plan and assign work ensuring you always have the right staffing numbers   
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance 
• Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties 
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods 

Guest Experience

• Make sure the quality of housekeeping and laundry services is always superb - we have standards - but it’s down to you to make rooms special and memorable for guests 
• Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction 
• Carry out special requests from guests, VIPs, repeat visitors and club members  
• Help guests with their questions and complaints to achieve complete guest satisfaction 
• Look smart - wear your uniform with pride 

  Responsible Business

• Maintain and order supplies and equipment whilst minimising waste and maintaining “green” initiatives (example: container recycling, and cleaning agents)  
• Reunite items with owners - and log any lost and found property  
• Perform other duties as assigned. May also serve as manager on duty 

Financial

• Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability  
• Maintain proper inventory levels managing cost per room for supplies and labour Carry out the special requests from guests, VIPs, repeat visitors and club members  

What We need from you:

•  Excellent communication and strong interpersonal strong skills 
•  Business language and tools acumen 
•  Bachelor's Degree/higher education qualification/equivalent in hospitality or related field 
•  3+ years total experience in a catering setting or related field
•  Direct supervisory experience over a sales/catering team, or an equivalent combination of education and work experience 
•  Must speak local language(s) 
•  Position may have additional qualifications per brand standard

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

 Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team  the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

 framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

 So, join us and you’ll become part of our ever-growing global family.