Housekeeping Manager

With panoramic views of the Gulf of Thailand, Holiday Inn Resort Vana Nava Hua Hin is the first Holiday Inn water park resort in Asia, located in the popular seaside getaway of Hua Hin, Thailand.

At Holiday Inn® our job is to bring the joy of travel to everyone.  That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand you’re more than just a job title. 

We love the individual talents, interests and dreams that make you who you are. And because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

We look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one. So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we’ll make sure you’ll have room to be yourself

What’s the job?

Assist the Operations in the supervision of the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel or company business objectives.

Your Day to Day 

Financial returns:

• Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increasing productivity.
• Maintain proper inventory levels, managing cost per room for supplies and labour (example: bed & bath linen reuse and laundry operation). 

People:

• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance. 
• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties. 
• Promote teamwork and quality service through daily communication and coordination with other department heads.
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods. 

Guest experience:

• Inspect all assigned suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
• Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest suites to ensure guest satisfaction.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Carry out special needs and requests of the guests, VIP’s and repeat visitors.

Responsible business:

• Maintain and order supplies and equipment in a timely and efficient manner while minimising waste and maintaining “green” initiatives (example: container recycling and cleaning agents). 
• May maintain procedures for security of lost and found items. 
• Perform other duties as assigned. May also serve as manager on duty.

What we need from you

High School Diploma / secondary education / equivalent plus one year of housekeeping experience including some supervisory training/experience. Must be able to speak local language(s).

Benefit

In return, you can look forward to a competitive salary and benefits package including;

• 5-day workweek.
• Duty Meals.
• Laundered Uniforms.
• Accommodation - fully furnished studio room.
• Group life insurance and health insurance. 
• Provident Fund / Social Security contributions.
• Annual leave.
• Annual Physical Health Check.
• Learning and Development Program.
• Worldwide IHG® Employee Room Rate Program.