Housekeeping Coordinator 客房部协调员

FINANCIAL RETURNS 财务回报

• Work with management of the Department’s control the cost
  协助上级领导对部门成本加以控制
• Assists in inventory taking
  协助进行盘点工作。

PEOPLE 员工团队

• Ensure all work in accordance with local and hotel rules and regulations
  确保所有工作符合地方和酒店的规章制度
• Adheres to Housekeeping standards and procedures and enforces same Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction
  遵守并执行客房部的各项标准和工作程序，确保准确接听和传达所有与部门相关的信息，以保持既定标
  准，维持部门正常运作，并取得客户的满意。
• Attends meetings and training sessions as required, improve work efficiency and service quality.
  积极参与部门员工的培训和会议，提高工作效率，提升服务质量
• Complies with hotel’s health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards
  遵守酒店的健康、安全和卫生政策，并遵守个人仪容和卫生标准
• Receives, records, and distributes various reports
  接听、记录并分发各种报告
• Responsible for entering accurate room status into computer daily and investigate discrepancies
  负责每天将客房情况准确的输入电脑并调查各种异常情况
• Maintains and update administrative data
  维护和更新行政数据。
• Maintains key control，Monitors lost property，detail record and property custody
  管理钥匙和失物招领事宜,详细做好记录和保管工作
• Maintains working area and equipment in a proper state of cleanliness and repair。 
  确保工作区域和设备得到良好的清洁和修缮
• Is multi-skilled as a Room Attendant as well as other areas of Housekeeping
  成为掌握客房服务员和客房部其它业务领域工作技能的复合型人才
• Maintains good relations with Housekeeping staff and other interfacing departments, in particular Front
  Office and Engineering
  与客房部员工以及其它关联部门，特别是前厅部和工程部保持良好的关系

GUEST EXPERIENCE 宾客体验

• Report guest complaints to Executive Housekeeper or delegate immediately, to assistant upgrade the quality of customer service, increase customer satisfaction
  及时向行政管家或其代理人汇报客人的的各种要求和投诉情况，协助提升对客服务质量，提高宾客满意
  度
• Timely interaction with the guests get feedback, understanding staff to enhance guest satisfaction channels
  适时与宾客、员工进行互动，获取反馈，了解员工提升宾客满意度的渠道
• With department manager Common development and achieve all kinds of activities Service behaviour standards and continuously improve guest experience
  与上级领导协作共同开发达到服务行为标准和持续改善宾客体验的各类活动

RESPONSIBLE BUSINESS 企业责任

• Improve hotel and brand popularity in this locality, encourage employees to actively participate in local community activities
  提升酒店与品牌在本地的知名度，积极参与本地社区活动
• To ensure that the policies and procedures to comply with the local laws and regulations and the hotel or company, assist in annual audit / standard self-examination
  确保遵守相关地方法规及酒店或公司的政策与流程，协助参与年度审计/标准自审
• Investigation and Research on the problems arising in the work, to understand the facts, In time to discovery  may cause potential risk for hotel or company and effectively promote the solution to the problem
  对工作中发生的问题进行调查和研究，了解事实，及时发现对酒店或公司可能造成的潜在风险，并有效促进问题的解决。在遭遇重大问题时及时向上级汇报。