Housekeeping Coordinator

Join Our Team as Housekeeping Coordinator at Holiday Inn Kuala Lumpur Bangsar, New Hotel Opening! 

About Us 

Nestled in the heart of a city brimming with historical charm, vibrant culture, and delectable cuisine, Holiday Inn Kuala Lumpur Bangsar sits conveniently at the crossroads of Jalan Maarof and Jalan Bangsar – a gateway to key attractions around Kuala Lumpur.  

Designed with the modern traveler in mind, our hotel features 220 thoughtfully designed rooms. Guests can rejuvenate in our outdoor swimming pool and fitness center. Our all-day restaurant serves delicious Malaysian classics, while the lobby lounge offers fresh bakes and fuss-free Grab and Go options. Our flexible meeting spaces, including a ballroom for up to 400 guests, are ideal for organizing events.  

Do you see yourself as a Housekeeping Coordinator with Holiday Inn Kuala Lumpur Bangsar? 

We are seeking a passionate Housekeeping Coordinator who can combine informality and fun with professionalism and sophistication, leaders with an inclusive spirit who embrace individuality and inject positivity into their work environments.  

Our colleagues are fundamental to delivering memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio. 

Your day to day 

Do you have exceptional standards? We’re searching for a Housekeeping Coordinator to work alongside our Housekeeping Manager to ensure all aspects of housekeeping and laundry are befitting of our reputation for delivering genuinely memorable experiences to our guests. 

Every day is different, but you’ll mostly be:  

Ensures forwarding and receiving of all information pertaining to the department to maintain set standards.  

Responsible for entering accurate room status into computer daily and investigating discrepancies. 

Maintains and update administrative data. 

Maintains working area and equipment in a proper state of cleanliness and repair. 

Complies with hotel’s health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards. 

Attends meetings and training sessions as required. 

Work effectively with customers and colleagues from different viewpoints, cultures, and countries 

Build and maintain positive relationships with all internal customers and guests to anticipate their needs. 

Anticipate guests’ needs, handle guest enquiries, and solve problems. 

Create a positive hotel image in every interaction with internal and external customers. 

Maintain a high level of product and service knowledge to explain and sell services and facilities to guests. 

Maintain knowledge of special programs and events in the hotel to recognize and respond to guests needs. 

Maintain current Hotel information to be able to provide information to guests. 

Report problems to Management with suggestions for resolution 

Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines. 

Be aware of the duty of care and adhere to occupational, health and safety legislation, policies and procedures. 

Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly. 

Works as part of a team and communicates with other departments as per hotel procedures to ensure excellent quality and service.  

May regularly assist with deep cleaning projects.  

May have turndown duties. 

May assist with other duties as assigned. 

What we need from you 

For you to be the ideal candidate, you should have the following: 

Previous administrative experience in hospitality or similar experience as a Housekeeping Coordinator in a 4* hotel 

Knowledgeable in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook) 

Previous experience in payroll and purchase orders is an advantage. 

Organizational skills. 

What we offer 

In return we'll give you a competitive benefit package including, hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we'll give you the room to belong.  

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. 

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.