Housekeeping Administrator - Housekeeping - InterContinental® Hotel Dubai Festival City

Do you see yourself as a Housekeeping Administrator at InterContinental® Hotel Dubai Festival City?  

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

A little taste of your day-to-day:

• Ensures forwarding and receiving of all information pertaining to the department to maintain set standards. 
• Responsible for entering accurate room status into computer daily and investigating discrepancies.
• Maintains and update administrative data.
• Maintains working area and equipment in a proper state of cleanliness and repair.
• Complies with hotel’s health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards.
• Attends meetings and training sessions as required.
• Work effectively with customers and colleagues from different viewpoints, cultures, and countries
• Build and maintain positive relationships with all internal customers and guests to anticipate their needs.
• Anticipate guests’ needs, handle guest enquiries, and solve problems.
• Create a positive hotel image in every interaction with internal and external customers.
• Maintain a high level of product and service knowledge to explain and sell services and facilities to guests.
• Maintain knowledge of special programs and events in the hotel to recognize and respond to guests needs.
• Maintain current Hotel information to be able to provide information to guests.
• Adhere to InterContinental Hotel Group Corporate Code of Conduct and Housekeeping Policies and Procedures
• Report problems to Management with suggestions for resolution
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines.
• Be aware of the duty of care and adhere to occupational, health and safety legislation, policies and procedures.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
• Works as part of a team and communicates with other departments as per hotel procedures to ensure excellent quality and service. 
• May regularly assist with deep cleaning projects. 
• May have turndown duties.
• May assist with other duties as assigned.

What we need from you:

• Previous administrative experience in the hospitality or similar experience as a Housekeeping Administrator or Coordinator in a 4* or 5* hotel
• Telephone Etiquette
• Knowledgeable in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)
• Previous experience in payroll and purchase orders is an advantage.
• Organizational skills.

What you can expect from us:

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.