House Attendant - Regent Santa Monica Beach

About Us:

Regent Santa Monica Beach—an IHG Hotels & Resorts (IHG) property—lands in Santa Monica in 2024 as the first destination in the Americas. The resort will set a new standard for modern upper luxury. 

Located steps from the famed Santa Monica Pier, the resort will celebrate the beauty of unexpected harmony through contrasts, delivering inspired stays through a blend of serenity and a touch of decadence. The resort will feature sumptuous rooms and suites, along with a stunning beachfront pool deck, a destination spa, and a wellness center. Additionally, Regent Santa Monica Beach will welcome guests for unforgettable epicurean experiences, including a restaurant concept created in collaboration with an acclaimed celebrity chef as well as a high-end artisanal marketplace.

Job Summary:

As a House Attendant, your primary responsibility is to maintain the resort’s elegance and comfort, focusing on operations to enhance our guests’ stay and satisfaction. You will play a pivotal role in ensuring the guest rooms, corridors, and service areas are immaculate, well-organized, and equipped with essential Regent amenities. By demonstrating an unwavering commitment to cleanliness, attention to detail, and guest satisfaction, you will contribute to the delivery of a world-class guest experience. You will assist room attendants on assigned floors to deliver or retrieve items. Also, you will fulfill guest’s delivery or retrieve items requested by guests.

A little bit about your day:

Reporting to the Director of Housekeeping, every day is different, but you will mostly:

• Promote Regent’s service philosophy and style through our people attributes. 
• Maintain impeccable personal grooming standards to uphold the professional and property style of the resort.
• Retrieve housekeeping assignments and other tools essential for your shift. 
• Attend daily pre-shift meetings.
• Organize all cleaning supplies and equipment.
• Ensure all chemical bottles are properly labeled following MSDS (Martial safety data sheet guideline)
• Retrieve and wear all PPE (Personal Protective Equipment) and adhere to health and safety protocols during glass care tasks.
• Ensure all public areas, service elevator landings, linen closets, and pro-host stations are thoroughly cleaned. 
• Stock all housekeeping carts with linens, terry, and amenities as outlined in the Hostar pro-host system.
• Polish brass fixtures in assigned corridors and public areas. 
• Ensure all linen closets are adequately stocked with the days' worth of linens, terry, and amenities as outlined with the Hostar pro-host system. 
• Collect soiled linen and trash from rooms when alerted.
• Restock and refill all housekeeping chemicals bottles to ensure an adequate supply for the next day.
• Restock and refill all bulk amenities (i.e. shampoo, conditioner, shower gel, hand soap, body lotion, and bar soap) to ensure adequate supply in housekeeping closets. 
• Assist turndown attendants with refilling ice for evening service.  
• Arrange items on the cart in an aesthetically pleasing and organized manner. 
• Ensure all rooms are stocked and provided with the “With Compliments” offerings i.e. sweet snack, savory snack, healthy snacks, and beverages.  
• Ensure guest rooms are stocked with the following glassware: champagne flutes, wine glasses, rock glasses, water tumblers, coffee mugs, and espresso cups and saucers. 
• Ensure the Nespresso machine, Kettle, coffee station, and tray are clean and well organized. 
• Ensure all preferences the guest requests are stocked in the room before arrival. 
• Monitor expiration dates of perishable items and rotate stock accordingly. 
• Retrieve dirty glassware from the guest room and place it in the service elevator landing racks for pickup.  
• Clean windows and balconies as assigned in the guest rooms to the highest standard of cleanliness.  
• Inspect carpets for all assigned rooms and spot clean as needed. 
• Ensure guests requests are prompt and professionally delivered within 10 minutes. 
• Ensure guest requests are delivered and elegantly presented on a tray. 
• Ensure all maintenance repairs or unsafe conditions are reported in the KYC system. 
• Notify the housekeeping office of any guest concerns. 
• Stock closets with miscellaneous supply (such as blankets, pillows, bulk amenities, umbrellas, yoga mats). 
• Maintain a clean and organized work environment, including equipment and storage areas.  
• Collect used yoga mats and place them in “used bin” on the nearest closet 
• Communicate with the front desk and other departments to ensure all guest requests are delivered within 10 minutes, and calls are completed in the KYC system. 
• Ensure all cleaning equipment is properly maintained and operating instructions are followed. 
• Comply diligently with all health, safety, and sanitation guidelines to ensure a safe, clean, and healthy environment for guests and colleagues.
• Uphold security measures by vigilantly reporting unusual activities or concerns to maintain a safe and secure environment for guests and staff.
• Assist with other duties as assigned. 

What We need from you:

• Minimum 2 years of housekeeping experience in a luxury hotel preferred.
• Essential verbal and written communication skills. 
• Housekeeping experience in a luxury hotel is preferred.
• Outstanding organizational abilities and skills for taking initiative, problem-solving, multi-tasking, and prioritizing.
• Passionate about hospitality and providing an outstanding guest experience.
• Carrying or lifting items weighing up to 50 pounds and pushing or pulling up to 100 pounds.
• Ability to stand, stoop, and bend repetitively.
• Flexible schedule, able to work evenings, weekends, and holidays.

What you can expect from us: 

The hourly pay range for this role is $24.52 to $30.65. This range is only applicable for jobs to be performed at Regent Santa Monica Beach. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. A colleague’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join us and you’ll become part of the global IHG family – and like all families, all our individual colleagues share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us how you care that you notice the little things that make a difference to guests as well as always looking for ways to improve.

In return, we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.