Hotel Performance Manager
Hotel Brand:
Location: Germany, Frankfurt
Hotel: Corp Frankfurt, Thurn-und-Taxis-Platz 6, 60313
Job number: 136237
The Role
Through hotel consulting, you will be managing all areas of hotel performance support for hotels in assigned region, including support on how to maximise revenue generation from the system, as well as ensuring that brand values are fully reflected in the hotel’s operations.
Key Accountabilities
- Franchisee Relations – Manage strong relationships with GMs, Principle Correspondents and owners within the franchise estate. Act as the main contact person for franchisees, Identifying and resolving or escalating issues. Support lead HPS Director to organise in-market franchise communications and national IAHI meetings.
- Revenue & System Performance – Ensure the delivery of EMEA’s Franchise financial (RevPAR, RGI, MPI) targets through pre and post-opening performance (HPS) consulting to the Franchisee estate to improve IHG System performance, channel optimisation and unit-level revenue and sales practices.
- Great Hotels Guest Love – Improve OSAT/GSTS performance through performance (HPS) consulting to the Franchisee estate to drive improved product and service offerings. Advise hotels on improvements that will drive better QE performance and consistency with IHG Brand and FLS standards. Conduct Franchise hotel openings to ensure compliance with IHG’s commitment to Great Hotels Guests Love.
- IHG Representation – Represent interests of the franchise community within IHG. Contribute franchisee and operational perspective to selected internal initiatives. Advise training team on the needs of franchise hotels. Advise Development Approval Committee on suitability of franchisees seeking approval for new hotels.
What we need from you
- For this role, you must be able to communicate fluently in German including cultural awareness for effective communications in-market.
- 6-10 years’ experience in hotel operations (preferably with multi-unit hotel management experience)
- Demonstrated mastery of multiple disciplines/processes related to the position, including hotel operations, revenue management and hotel industry sales and training experience including knowledge of training principles.
- Experience of working in branded service delivery.
- Self-starter with high drive for results, strong problem solving, and time management skills required.
- Demonstrated ability to manage multiple tasks and projects with follow-through and attention to detail.
- Strong communications, presentation, negotiation and conflict management skills.
- Familiarity with IHG-specific revenue tools and software preferable (e.g., HIRO, HOLIDEX and IHG-supported PMS, including Brilliant and Opera)
- Must be able to travel throughout Germany on a regular basis.
Closing date for applications: 22/11/2024
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Who we are
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
