Hotel Manager - InterContinental Luanda Miramar

Are you a seasoned hospitality trailblazer seeking your next transformative challenge? The Intercontinental Luanda Miramar, Angola's shining 5-star luxury hotel, is recruiting an exceptional Hotel Manager to spearhead our dedicated team and elevate the guest experience to new stratospheres.

Situated in the vibrant city center of Luanda, the Intercontinental Luanda Miramar offers unparalleled accommodations and amenities. As the premier hotel in Luanda, we provide our guests with the ultimate in comfort, service, and Angolan hospitality. In recognition of our exceptional workplace culture, the Intercontinental Luanda Miramar has been certified as a Great Place to Work.

Luanda is a city of remarkable natural beauty and rich cultural heritage. Nestled along the stunning Angolan coastline, the capital city seamlessly blends modern skyscrapers with historic landmarks. Explore the picturesque Ilha do Cabo peninsula, stroll through the verdant Botanical Gardens, and marvel at the breathtaking Kalandula Falls, one of the largest waterfalls in Africa. Beyond the city, the diverse landscapes of Angola offer endless opportunities for adventure, from the pristine beaches to the lush, wildlife-filled interior.

In this pivotal role, you will be responsible for overseeing all hotel operations, ensuring our guests receive an unmatched experience. You will lead a team of seasoned hospitality professionals, driving excellence in guest service, operational efficiency, and financial performance.

The ideal candidate will have a proven track record of success as a Hotel Manager or in an equivalent senior hospitality leadership role. With exceptional management skills, a keen eye for detail, and a passion for hospitality, you will be instrumental in taking the Intercontinental Luanda Miramar to new heights of success.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Developing programmes and initiatives to increase team engagement and achieve against performance and development goals
• Maintaining compliance with all required brand and service standards – collaborating with colleagues to exceed guest expectations
• Building relationships with guests and external contacts such as current and potential clients, government officials, travel industry representatives, suppliers and local communities
• Assist in leading annual capital, and sales and marketing plans to accurately forecast budgets 
• Driving revenues, future profitability and maximum return on investment
• Oversee all aspects of hotel management, including front office, housekeeping, food & beverage, and more
• Develop and implement innovative strategies to maximize revenue, occupancy, and profitability
• Foster a positive, collaborative, and service-oriented culture among the hotel staff
• Collaborate closely with the sales and marketing teams to drive business growth and elevate the hotel's reputation
• Serve as the primary point of contact for guests, ensuring their needs are exceeded at every turn
• Liaise with ownership, government agencies, and other stakeholders
• Join a World-Class Hospitality Brand and Unlock Endless Possibilities
• Delivering exceptional Quality and meeting Key Hotel Performance Metrics
• Ensuring unparalleled guest satisfaction
• Continuously exploring innovative ways to enhance and deliver luxury service throughout the hotel

What We need from you:

• Bachelor's degree or equivalent in Hotel Administration, Business Administration, or a related field
• 10 years of prior experience in hotel management in a large & luxurious hotel operation
• Proven track record of success in leading and growing hotel operations
• Excellent communication, leadership, and problem-solving skills
• Strong financial management and budgeting experience
• Deep understanding of the hotel industry 
• Africa experience is preferable
• Fluency in English & preferably Portuguese 

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.