Hotel Manager

VOCO Malta is on the lookout for a Hotel Manager for its brand new VOCO Hotel opening in December 2024. Located in heart of St. Julian’s, Malta, the hotel will form part of our IHG Malta Cluster of Managed Hotels under the IHG brand with Intercontinental and Holiday Inn Express. 

As Hotel Manager, you will report to our Cluster General Manager and ensure the seamless operation of our hotel, prioritizing the safety and comfort of our guests. You will focus on maximizing financial performance, fostering team development, and creating a distinctive guest experience while upholding brand standards.

Additionally, you will play a key role in enhancing the hotel's visibility and reputation within the local community.

Your day to day

People

· Manage everyday activities, plan, and assign work ensuring you always have the right staffing numbers.

· Develop your team and improve their performance through coaching and feedback and create performance and development goals for colleagues - recognise good performance.

· Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently while drive a great working environment for teams to thrive – connect departments to create sense of one team.

· Oversee the day-to-day operations and assignments of the hotel staff and assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures.

Guest Experience

· Establish and implement appropriate service recovery guidelines to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.

· Review guest feedback and implement strategies for continuous improvement.

· Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests.

· Lead marketing efforts to up sell guests on hotel services, offerings, and amenities.

Responsible Business

· Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotels or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts.

· Comply with federal, state, and local laws regarding health, safety, and alcohol services.

· Maintain a focus and commitment to operating a “green” hotel.

· Perform other duties as assigned. May also serve as manager on duty.

Financial

· Help the General Manager in the development, implementation, and monitoring of financial and operational plans for the Hotel.

· Monitor and report variances against budget and control labour costs and other expenses.

· Foster positive owner relationships if applicable and assist in providing ongoing information and status report.
 

What we need from you:

Bachelor’s degree/ higher education qualification equivalent in Hotel Administration, Business administration.

Strong leadership skills and the ability to manage high performing teams

Extensive experience in Hotel Operations, preferably in Rooms Division

A strong business acumen and commercial mindset

Previous experience in Hotel pre-opening environment

Candidates with previous Hotel Manager experience or experience in similar positions within IHG will be given preference.

Must speak fluent English and other languages preferably French and Italian

Must be willing to relocate to Malta
 

We genuinely care about people, and we show this through living out our promise of True Hospitality each day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

·True Attitude:

being caring, wanting to make a positive difference, and building genuine connections with guests.

·True Confidence:

having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.

·True Listening:

focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.

·True Responsiveness:

is about providing guests with what they need and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing, and understanding people.