Head F&B Server - Banquets & Events Centre - InterContinental® Hotel Dubai Festival City

Do you see yourself as a Head F&B Server for our Banquets team at InterContinental® Hotel Dubai Festival City?  

What's your passion? Whether you're into triathlon, exploring new restaurants or dancing the tango, at IHG we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies.  Imagine working for a company that gives you Room to be yourself.  Our commitment to our people is to deliver room to have a great start, to learn and grow, to perform, to be recognized and rewarded, to be involved and to take the initiative and lead.

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotels. These include the luxury brand InterContinental, the lavish long-stay InterContinental Residence Suites, the superior upscale Crowne Plaza, and the vibrant mid-scale Holiday Inn & Suites. In addition to over 1600 rooms, the four properties boast a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day:

• Conducting banquet briefings to deliver full knowledge of overall events particularly in events personnel allocation, guest expectations in relation to room layout, stage set up and decorations to events workforce, receiving and allocating supporting staff. 
• Ensuring function rooms are set up in accordance with customer specifications by supervising setup staff and inspecting rooms prior to events, cleanliness of FOH and BOH.
• Being pro-active with effective planning for upcoming events, in equipment and staffing, including uniforms, meals, and overall logistics.
• Monitoring overall service for the events, complying Time and Attendance Policies and ensure the grooming and general appearance of personnel conforms to the company’s Grooming Standards. 
• Developing team members and casual staff in all different levels and areas
• Maintain knowledge of policies and procedures and follow Health and Safety practices at all times.
• Ensuring 100% guest satisfaction.
• Ensuring that the casual staff is effectively used to get the setup, service, clearance and breakdown done. Colleagues should be taking care of guests & always available on the floor. 
• Promoting positive guest and colleague's' relations at all times.
• General administration
• Checking BEOs, change logs, knowledge of Delphi, Micros, rooms’ capacities, setups, storage spaces and service standards. 
• Knowledge of Events report, Glitch report, QEMS raising 
• Establishing and maintaining effective employee relationship, cooperative working climate and maximising productivity.
• Taking personal ownership of the supporting team (casuals) and its responsibilities. Ensuring on job skills training and proper utilization and allocation of casuals manpower, reporting challenges to management with suggestions for resolution.

What we need from you:

• Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Fluency in the English language - extra language skills would be great, but not essential
• Your Time management skills will be important to know how to prioritize tasks under pressure
• Ideally you’ll have basic skills of Microsoft Word/Excel.
• Flexibility - night, weekend and holiday shifts are all part of the job
• Experience - ideally you’ll have spent at least one year in a similar position in a 5 star property
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Ability to work independently and within a team environment

What you can expect from us:

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family!