Guest Services Supervisor 宾客服务主管

ACCOUNTABILITY 责任范围

Number of employees supervised 管理的员工 Direct Bell Captain / Guest Service Agents 直接 行李领班，前台接待 Indirect N/A 间接 无 Annual Operating Profit/Payroll Budget 年度经营利润和薪金预算 · N/A · 无 Key Metrics 主要绩效指标 · Completion of assigned tasks · 完成分配给的工作的情况 Decision Making Responsibilities (Decision Rights) 决策职责(决策权)﹣ · Matters pertaining to Front Desk operations · 与前台相关的事宜 · Within the authority as assigned for Hotel Band 7 role · 酒店职位 7 级所拥有职权范围

QUALIFICATIONS AND REQUIREMENTS 任职要求

Required Skills 技能要求 · Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交 往的能力。 · Proficient in the use of Microsoft Office and Front Office System Page 3 of 3 第 3 页，共 3 页 IC/JD_Custom Template/CMH GC/ZH-CN/A4/04.2012 熟练使用微软办公软件和前台系统 · Problem solving and organizational abilities 具有解决问题和组织能力 Qualifications 学历 · Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent 具有酒店行政管理，酒店管理或相关的大专学历或专业证书。 Experience 经验 · 1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience. 拥有 1 年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。