Guest Services Agent 宾客服务接待员

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: China, Beijing, Hangzhou

Hotel: Hangzhou Science City (HGHCT), Chuangjing Road and Yuhangtang Road intersection, No. 5 Building AUX Future City, Yuhang District, 310000

Job number: 109426

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岗位职责：

1.提供热情和亲切的对客服务，处理日常的预订业务，根据酒店的目标和工作标准，为客人办理入住登记和结账手续以及其他服务。

2.掌握前厅部操作系统专业知识，掌握酒店标准操作政策和程序方面的知识，掌握洲际会员活动知识。

3.确保所有客人的信息输入到公安局的电脑系统，并在规定时间将信息正确无误的发送到公安机关。

4.提供旅游信息和安排客人要求的其他活动。

5.参加定期培训。

6.在酒店区域内，按标准保持个人卫生和仪表整洁。按照员工手册及相关规章制度的规定开展日常的工作。

岗位要求：

1.大专及以上学历，流利的英语口语以及书写能力。

2.熟练操作视窗系统。

3.形象良好,具备良好的领导能力以及人际沟通能力。

Who we are

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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Guest Services Agent 宾客服务接待员