Guest Service & Manager on Duty Trainee (2025) - Crowne Plaza Amsterdam-South: IHG Academy

Main tasks

•    You will attend meetings and training sessions if required.  
•    You will be(come) familiar with fire procedures, hotel security procedures, hotel safety and health procedures and hotel facilities.   
•    You will ensure a high level of guest satisfaction is maintained and assist guests when they have problems in their rooms.  
•    Regular inspections of hotel rooms will be carried out by you.  
•    You will support and guide all departments in challenging situations, particularly when a guest requests to speak with the manager over an issue of concern. 

Managerial responsibilities

•    You will coordinate emergencies and the evacuation of guests in case of a fire, a bomb threat or other dangerous situations.  
•    You will be familiar with both short- and long-term marketing campaigns.  
•    You will be knowledgeable about marking and sales initiatives across the six continents. 

Skills & Qualifications

•    Hotel Management School/MBO student

•    Some executive experience is preferred 
•    Completely proficient in both English and Dutch (requirement) 
•    Can write and speak in an additional foreign language is a pre
•    Good and effective communicator 
•    Stress-resistant 
•    Good physical care and personal grooming standards 
•    True Service- and Hospitality mindset
•    Leadership capability 

Rewards

Some of our Benefits are:

•    An allowance of €750,- per month gross.
•    A uniform which will be cleaned by our laundry services
•    A meal (warm/cold) in our staff restaurant
•    "Kijkje in eigen keuken", experiencing the full guest journey in the guests' shoes
•    A possibility to stay in our other 6000+ IHG hotels worldwide for a special employee rate!