Guest Service Agent (Call Centre) - Holiday Inn Singapore Orchard City Centre

At Holiday Inn® Hotels & Resorts, our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand, you’re more than just a job title.

At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Holiday Inn Singapore Orchard City Centre is looking for a Guest Services Agent (Call Centre) who is hands on, worldly in their outlook and performs with flair; someone who knows what it takes to create memorable experiences for our guests.

Responsibilities include, but are not limited to:

• Update whiteboard on F&B promotions, room service menus and status of restaurant reservations
• Forward general emails received to relevant persons or departments
• Enter information from guest comment cards into computer system
• Process all incoming calls from and to external and in-house guests
• Answer guests' enquiries
• Assist guest with international call connections and directory enquiries
• Record wake up calls request and conduct wake up calls
• Take messages for guests and key into OPERA
• Take in all guests' requests, including: F&B booking, room service orders, laundry service and room making requests
• Forward guests' request to relevant departments through FCS system and monitor the status

What We Need From You

• Prior experience with general knowledge of front office operations will be an advantage
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
• Able to read, write and communicate in English
• Excellent communication, team management skills and service orientation
• Computer literate

What We Offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:

- Duty meals

- Birthday Leave on your birthday month

- Monthly LOVE Hour

- Medical, dental & optical benefits

- Insurance Coverage

- 25-50% F&B Discount at restaurants within IHG Singapore Hotels

- Special Employee Rate at all IHG Hotels worldwide

- Room to Grow opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6,000+ hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we’ll make sure you’ll have Room to be yourself. Find out more about joining us today by going to careers.ihg.com.