Guest Service Agent

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.   

From the moment a guests steps into our hotel, they walk into a genuinely memorable experience. As a Guest Service Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every details of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Your day-to-day:

• Acknowledging and prioritizing IHG Rewards members, InterContinental Ambassadors, and returning guests.
• Handling guest bookings, suggesting upgrades, and promoting amenities.
• Managing cash and credit transactions efficiently.
• Swiftly checking guests in and out, ensuring ID verification and room key distribution.
• Anticipating guest needs, recording preferences, and resolving inquiries promptly.
• Serving as a reliable contact for guests, assisting with everything from billing to local recommendations.
• Maintaining a professional appearance and embodying brand values.
• Staying informed about daily events and activities.
• Assisting colleagues with ad-hoc tasks.

Qualifications:

• Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guests leaves with great memories 
• Fluency in English – extra language skills would be great, but not essential 
• Experience – ideally you have spent at least one year in a front desk or guest service position 
• Flexibility– night, weekend and holiday shifts are all part of the job
• Compliant – you’ll be above minimum age required Strong – sometimes you’ll need to lift, push, pull big objects up to 23kgs.
• Literate and Tech-Savvy – you’ll need a good grasp of reading, writing, basic math and computers. 

What you can expect from us: 

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s well-being, including: 

• Paid birthday leave 
• Hotel perks like accommodation and food & beverage discounts
• Enhanced parental leave 
• Proactive health days and flexible work options. 
• Your career journey will be supported through our lifelong development program 
• IHG Career Milestone celebrations 
• Transfer of entitlements as you move and grow with IHG. 
• Access to our discount retail platform that makes your pay go even further. 

 Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing Framework, we are committed to supporting well-being in your health, lifestyle, and workplace. 

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.