Guest Service Agent
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Australia, Tasmania, Hobart
Hotel: Hobart (HBAHO), 110 Liverpool Street
Job number: 132951
At Crowne Plaza Hobart, we know that first impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a part time Guest Service Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. We are looking for Fulltime team members.
Your Day to Day
Be the warm welcome that kicks off a memorable guest experience
• Acknowledge IHG Rewards Club members and returning guests, in person or on the
phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways
to improve their stay
• Handle cash and credit transactions
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room
keys, and control and release safety deposit boxes
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle
their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local
knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and
wear any protective gear needed
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the day’s schedule
• Jump into other ad-hoc duties when your colleagues need your help
What we need from you
Communication skills - guests will need to come to you with concerns as well as
compliments, so you’ll be easy to talk to
Your problem-solving skills will turn issues into opportunities so every guest leaves with
great memories
Fluency in the local language - extra language skills would be great, but not essential
Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and
computers
What you can expect from us:
We give our people everything they need to succeed. Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey
- Free staff meal on shift
- Full uniform provided, laundered in-house
- Paid birthday leave in addition to your annual leave
- Supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills
- You have the opportunity to fast track your career with a growing global company
- Popular hotel perks and discounts on the retail platform
- Some of the best employee discounts across our IHG Hotels for accommodation, food and beverage!
Our way is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
So, join us and you will become part of our ever-growing global family.
Who we are
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.