Guest Relations Representative - InterContinental San Francisco

Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements

Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner

Keeping close contact with guests for feedback, complaints and compliments – and following it up

Managing, recording and resolving guest or customer complaints promptly

Keeping other operating departments in the loop with important guest relations matters – from F&B and Maintenance to Housekeeping and Front Office.

Experience - Ideally, you’ll have spent at least one year in a front desk or guest service position.  You’ll also have a high school diploma or equivalent.  A college or university degree would be a bonus, but not essential.  

Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to. 

Attention-to-detail - you'll be thorough, accurate, and consistent when completing all tasks.

Math - ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning - ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Tech Savvy -  to perform this job successfully, an individual will have knowledge of and point of sales systems and reservations software/systems.

Flexibility - night, weekend and holiday shifts are all part of the job. 

Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

You can apply for this role through the link below (or through internal career site if you are a current employee).

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.