Guest Experience Specialist

In the hotel guest experience specialist role, you ensure guests are assigned to the proper rooms or facilities as reserved. You will asnwer queries regarding rooms, facilities, reservations, rates payment options, and ralted matters. Success in this role will be demonstrated by your ability to ensure that guest enjoy their time at the hotel.

YOUR DAY-TO-DAY

• Assigns guests to the proper rooms upon check-in
• Answers customer queries via phone, online, or in person
• Manages phone and online reservations and event bookings
• Processes customer payments and verifies credit card information
• Maintains accurate records of bookings and payments
• Escalates more critical issues and concerns to supervisor or appropriate teams

WHAT WE NEED FROM YOU

• High school diploma; Bachelor’s degree in Hotel Management is preferred
• Minimum experience of 1 year in a customer service role
• Customer-centric attitude
• Computer literate
• Highly organized
• Excellent written and oral communication skills
• Proficiency in multiple languages is a plus
• Familiar with hotel reservation software
• Firm understanding of how travel planning websites work

WHAT YOU CAN EXPECT FROM US

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.