General Manager ANA InterContinental Manza Beach Resort (Okinawa, Japan)総支配人ANAインターコンチネンタル万座ビーチリゾート（沖縄）

At InterContinental® Hotels & Resorts we believe international travel should always be alluring. We are dedicated to those who appreciate and enjoy The InterContinental Life – the glamour and exhilaration of fascinating places, mixed with our international know-how and local cultural wisdom.

An InterContinental General Manager is… intelligently informed about the world; internationally travelled; discerning & passionate about quality, restaurants and bar; poised & polished, polite & articulative, and always elegantly dressed. They compete to win, to be the best & associate with the best. They are dynamic, take charge and lead from the front, they have commercial confidence in running a big business whilst instilling discipline, professionalism and high standards. An InterContinental General Manager has a focus on detail, quality and consistency. They thrive on worldliness, connecting to business and luxury travellers, and are passionate about elevating ‘Luxury’ in the InterContinental Brand

Join us as a General Manager at ANA InterContinental Manza Beach Resort.  The hotel is located at Onnason area of Okinawa main Island. The entire resort is surrounded by beautiful coral reefs with a luxurious private beach and excellent water clarity. The hotel boasts 400 guest rooms, 8 dining venues across the resort, and a spacious ballroom facility. Furthermore, the recently renovated Club InterContinental Lounge now showcases a beautifully designed, stunning space.

We are looking for someone who’s an inspiring leader that places the brand at the heart of all decisions while delivering superior return on investment for the owner. Additionally, the General Manager with resort experience and strong commercial acumen will be highly regarded. 

English fluency is essential for a successful application, while Japanese proficiency is not required but considered an advantage.

As the General Manager, you will work with the owner as a partner and manage day-to-day operations of this luxury full-service hotel by leading, empowering and building on the strengths of the management team to ensure all functions are operating effectively so guests are offered a 1st class product and a reliable, consistent experience. You will establish clear performance goals for employees, provide regular feedback and facilitate the development of high-potential individuals to build a strong talent pipeline.

Acting as a Brand Ambassador, you will place the brand at the centre of all communications, marketing initiatives and actions. You will use the InterContinental brand promise and guiding principles, market knowledge and social media, and work with the Sales and Marketing team to provide a clear strategy while challenging them to think of ways to beat the competition. You will also balance short-term actions and decision with the longer-term impact on the business to drive revenue, future profitability and deliver maximum return on investment for your owner’s equity.

The ideal candidate will have a proven track record as a General Manager in a luxury brand hotel with a Bachelor’s degree or equivalent in Hotel Administration or Business Administration. You will enjoy being the consummate host whilst being an impactful leader to the team.  An understanding of Japanese culture and ways of working will be highly regarded as is the ability to read, write and converse in Japanese and English.

In return for your hard work, you can look forward to a highly competitive salary and benefits package – What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

So whoever you are, whatever you love doing, if you’re ready to make the move to a great new career opportunity,  we can go further together. 

Role Purpose

As General Manager you will manage the day to day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area. 

Key Accountabilities

People 

• Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy.
• Develop, implement and monitor team member succession planning to ensure future bench strength.
• Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
• Oversee HR related actions in accordance with company rules and policies.

Guest Experience

• Demonstrate brand citizenship by maintaining compliance with all required brand and service standards.
• Drive improvement in guest satisfaction goals. 
• Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations.
• Speak to guests – ask for their feedback and build relationships.

Financial

• Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets.
• Analyse financials to drive revenues, future profitability and maximum return on investment.
• Use distribution channels and technology platforms to drive revenue and maximise market share. 
• Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position. 

Responsible Business

• Ensure a safe and secure environment for guests, colleagues and hotel assets. 
• Act as public relations representative to raise awareness of hotel and brand in local community.
• Drive team member involvement in community organisations, activities and businesses.
• Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint.
• Perform other duties as assigned. May also serve as manager on duty.

Key Skills & Experiences

• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration.
• Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience.
• Experience required may vary based on size and complexity of operation.
• Must speak fluent English.
• Other languages preferred.

インターコンチネンタル ホテルズ＆リゾーツでは、海外旅行は常に魅力的であるべきだと考えています。私たちは、インターコンチネンタル・ライフ（魅力的な場所と爽快感、私たちの国際的なノウハウと地元の文化的な知恵を織り交ぜたもの）を高く評価し、楽しんでくださる方々のために尽力しています。

インターコンチネンタルの総支配人とは...世界の情報に精通し、国際的に旅行通、品質、レストラン、バーに対する目が肥え、情熱的で、落ち着いていて洗練されており、礼儀正しく明瞭で、常にエレガントな服装をしています。総支配人は勝つために競争し、ベストであり、素晴らしいネットワークを持っている。また、ダイナミックで、主導権を握り、正面からリードし、規律、プロフェッショナリズム、高水準を浸透させる一方で、大きなビジネスを運営する商業的な自信を持っています。インターコンチネンタルの総支配人は、細部、品質、一貫性を重視します。インターコンチネンタル・ブランドの「ラグジュアリー」を高めることに情熱を注いでいます。

ANAインターコンチネンタル万座ビーチリゾートの総支配人として一緒に働きませんか？ 当ホテルは沖縄本島の恩納村エリアに位置しています。リゾート全体は美しい珊瑚礁に囲まれ、豪華なプライベートビーチと抜群の透明度を誇ります。ホテルは400の客室、リゾート内に8つのダイニング施設、そして広々としたボールルーム施設を誇ります。さらに、最近改装されたクラブインターコンチネンタルラウンジは、美しくデザインされた素晴らしい空間に仕上がりました。

総支配人として、パートナーとしてオーナーと協力し、このラグジュアリーなフルサービスホテルの日々の運営を管理し、経営陣の力を引き出し、力を与え、すべての機能が効果的に運営されるようにすることで、ゲストに一流の商品と信頼できる一貫した体験を提供します。従業員の明確な業績目標を設定し、定期的なフィードバックを提供し、強力な人材パイプラインを構築するために高い可能性を秘めた人材の育成を促進します。

ブランドアンバサダーとして、すべてのコミュニケーション、マーケティング施策、行動の中心にブランドを据えます。インターコンチネンタルのブランドプロミスや指針、市場知識、ソーシャルメディアを活用し、セールス＆マーケティングチームと連携して明確な戦略を提供しながら、競合に打ち勝つ方法を考えさせます。また、短期的な行動や意思決定と、収益や将来の収益性を促進し、オーナーエクイティの最大投資収益率を実現するためのビジネスへの長期的な影響とのバランスを取ることができます。

理想的な候補者は、高級ブランドホテルでの総支配人としての実績があり、ホテル経営学または経営管理学の学士号または同等の学位をお持ちの方です。チームへの影響力のあるリーダーでありながら、完璧なホストであることを楽しめる方。 日本の文化や働き方を理解し、英語で読み書きや会話ができることが高く評価されます。

さらに、あなたのキャリアはあなた次第で大きく変わるため、私たちはあなたが素晴らしいスタートを切り、成長するために必要なサポートを提供します。

あなたが誰であろうと、どんなことが好きであろうと、弊社の素晴らしく新しいキャリアのチャンスに移る準備ができているなら、私たちは一緒にさらに前進することができます。