General Manager - Crowne Plaza Queenstown

General Manager - Crowne Plaza Queenstown

Crowne Plaza Queenstown is a well-established full-service hotel in a prime lakefront location, offering 139 guest rooms, a restaurant and bar, and versatile meeting spaces. With close proximity to Queenstown's dining, activities, and ski areas, the hotel attracts a strong mix of leisure and group business.

We’re seeking a commercially minded, hands-on General Manager to lead the hotel into its next chapter—focusing on operational delivery, financial performance, and consistently positive guest experiences.

A Little Taste of Your Day-to-Day

• Oversee daily hotel operations to ensure smooth service delivery and adherence to brand standards.

• Maintain an active presence across the hotel, engaging with guests and supporting your team.

• Lead and mentor the team, fostering an engaged, collaborative, and performance-focused culture.

• Drive commercial outcomes through effective decision-making, cost management, and revenue optimisation.

• Lead key initiatives that enhance hotel performance and guest experience. 

• Build positive, professional relationships with key stakeholders and partners.

• Represent the hotel confidently within the Queenstown market to strengthen its reputation.

What We Need From You

• Proven operational leadership experience within hotels or hospitality environments, with a solid understanding of day-to-day hotel operations.

• Strong financial and commercial acumen with a track record of delivering results.

• Experience with hotel refurbishments or significant operational projects would be beneficial.

• A people-focused leadership style with the ability to build engagement and strengthen team culture.

• Creative and solutions-focused approach, with the ability to elevate guest experiences.

• Excellent communication and stakeholder management skills.

• Demonstrated experience leading and developing operational teams of a similar scale.

• Familiarity with the Queenstown market is an advantage.

• Eligibility to work in New Zealand.

What You Can Expect From Us

You’ll step into a leadership role with the opportunity to shape the future of the property, supported by IHG Hotels & Resorts. We offer a competitive salary, performance-based rewards, and benefits designed to support your wellbeing and work–life balance — along with colleague travel perks and opportunities for professional growth.

You’ll also have access to IHG’s development programs, global mobility pathways, and career milestone celebrations as you grow within the IHG network. At IHG, we’re committed to creating an inclusive workplace where everyone feels welcome, respected, and able to thrive. We celebrate diverse backgrounds, experiences, and perspectives, and foster a culture built on trust, support, and belonging.

If this sounds like the right next step in your leadership journey, we’d love to hear from you.