General Manager - Crowne Plaza Brussels Airport

General Manager – Crowne Plaza Brussels Airport 

IHG® is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone.  Making everyone feel welcome and cared for, recognised and respected, whoever and wherever they are in the world.

Our brands are well-known and loved the world over – Six Senses, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo, EVEN Hotels, HUALUXE Hotels and Resorts, Crowne Plaza Hotels & Resorts, voco™ hotels, Holiday Inn, Holiday Inn Express, Holiday Inn Club Vacations, Holiday Inn Resort, avid™ hotels, Staybridge Suites, Candlewood Suites, Iberostar Beachfront Resorts, Garner, Atwell Suites. 

At IHG, not only can you benefit from the world of variety and opportunity that comes with working for a global organisation, but you can also look forward to being part of a company that will appreciate you for being you. We give you room to be yourself.

General Manager Qualities

A Crowne Plaza® General Manager is… professional and personable; articulate and confident. They thrive on connecting to business travellers and enjoy working within some defined structure and processes. They are optimistic, energetic and inject positivity into their environment. A Crowne Plaza® General Manager is adaptable, a quick learner and thrives on immersing themselves in new local contexts and locations. They are comfortable at the helm of a large team and are commercially savvy.

This is a great opportunity for an experienced General Manager, ideally with a wide range of experiences across Food and Beverage/Operations, Sales, Marketing and Finance.

French and Dutch fluency is a highly desirable attribute to this role.

What we need from you

Responsible for ensuring hotel operations are running smoothly and that all our guests are safe and comfortable. You’ll maximise financial returns, driving development of people, creating, and maintaining a unique guest experience, executing brand standards, and building awareness of hotel and brand in the local community.  

People 

• Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy.
• Develop, implement, and monitor team member succession planning to ensure future bench strength.
• Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
• Oversee HR related actions in accordance with company rules and policies.

Guest Experience

• Demonstrate brand citizenship by maintaining compliance with all required brand and service standards.
• Drive improvement in guest satisfaction goals. 
• Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations.
• Speak to guests – ask for their feedback and build relationships.

Financial

• Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets.
• Analyse financials to drive revenues, future profitability, and maximum return on investment.
• Use distribution channels and technology platforms to drive revenue and maximise market share. 
• Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position. 

Operational Capabilities:

• Guest Obsessed: Be skilful and perceptive in your ability to surprise and delight your guests and instil this ability across their team.
• Performance Builder: Be an impactful leader that set high standards of performance and take time to attract and develop their talent for today and tomorrow.
• Commercial Entrepreneurs: Be business smart & commercially savvy, they drive and seek out opportunities to improve commercial performance, whilst balancing risk.
• Powerful Connector: Be a skilled communicator, build trusting relationships in order to deliver the best possible result for the property, whilst protecting and sustaining our planet.

Key Skills & Experiences

• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration.
• Five to ten years of prior hotel management experience, or equivalent combination of education and experience.

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.

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