Full Time Food and Beverage Duty Manager

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand, and to be part of the brand, you will have a thirst for travel, a passion for culture and an appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.   

The Food & Beverage Duty Manager is responsible for supervising breakfast and in-room dining operations, ensuring that all procedures meet high standards. They assist as needed to provide exceptional True Hospitality service to guests while maximizing departmental revenues and profits.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Maintain high standards in food and beverage service and lead the team in enhancing guest satisfaction.
• Handle all aspects of outlet preparation and ensure a visible presence during service to address needs.
• Manage guest complaints, conduct routine inspections, and act on feedback to improve service.
• Monitor budget, control costs, train staff, and oversee stock management and revenue generation.
• Implement and maintain SOPs, ensure compliance with regulations, and foster effective team communication. 

What we need from you

• Previous experience supervising people in a hotel environment
• Must be available in the mornings. 
• Valid South Australian Responsible Service of Alcohol Certification
• Excellent Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories 
• Fluency in English – extra language skills would be great, but not essential 
• Compliant – you’ll be above the minimum age required and compliant with all federal, state and local laws
• Strong – sometimes you’ll need to lift, push, pull big objects up to 23kgs

What you can expect from us

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s well-being, including:  

• Paid birthday leave  
• Hotel perks like accommodation and food & beverage discounts 
• Enhanced parental leave  
• Proactive health days and flexible work options.  
• Your career journey will be supported through our lifelong development program  
• IHG Career Milestone celebrations  
• Transfer of entitlements as you move and grow with IHG.  
• Access to our discount retail platform that makes your pay go even further 

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.  

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing Framework, we are committed to supporting well-being in your health, lifestyle, and workplace.  

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.