Front Office Trainee (2025) - Holiday Inn The Hague-Voorburg: IHG Academy

Our guests appreciate a laid-back, friendly atmosphere. While they don’t expect us to be overbearing, they do want us available when needed. At Holiday Inn®, we strike the perfect balance—providing easy-going yet attentive service, allowing our guests to focus on enjoying their stay.

Destination: Holiday Inn® The Hague – Voorburg
Step into our modern and inviting hotel located just 10 minutes from the heart of The Hague. With 125 well-appointed rooms, a chic open lobby, and an innovative restaurant concept, you’ll be welcomed by a passionate and energetic team ready to make every guest's stay exceptional.

Ready to land this job?

• Maintaining a high level of guest satisfaction by actively engaging with guests before, during, and after their stay.
• Ensuring that the hotel’s facilities and services meet Holiday Inn® brand standards and IHG guidelines.
• Following Front Desk procedures systematically, including all tasks on the daily checklist.
• Closely adhering to safety and security procedures to ensure a safe environment for our guests.
• Communicating relevant information related to the arrival and departure of VIPs and key guests, ensuring all special requests are communicated to the appropriate departments.
• Promoting teamwork through daily communication and coordination with other teams.
• Working in various shifts, including mornings, evenings, nights, weekdays, and weekends.
• Embodying the Holiday Inn® spirit with pride, passion, and energy. Creating and inspiring others to deliver memorable guest experiences.
• Handling ad-hoc duties as required—those moments when teamwork is essential to get the job done.
• Implementing your own project as part of your school program.

Did you bring everything?

• Passion for hospitality.
• A creative and solution-oriented mindset.
• Strong organizational skills.
• Proactive attitude with an eye for detail and a drive for continuous improvement.
• Outgoing and friendly personality with a passion for service excellence, consistently delivering the Holiday Inn® standards.
• Excellent communication skills in English; and other languages are a plus.
• MBO education is required.

WHAT WE OFFER

We’ll reward all your hard work with a great traineeship, superb training and including duty meals and discounted hotel accommodation worldwide.

What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved, and grow. And because Holiday Inn® The Hague – Voorburg belongs to the IHG® family of brands, you'll also benefit from all the opportunities that come from being part of a successful, global hospitality company with almost 6,000 hotels in over 100 countries around the world.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.