Front Office Trainee (2025) - Crowne Plaza Amsterdam-South: IHG Academy

Your day-to-day

People

• Following instructions received from management, Head of Department, Front Office Manager and his/her replacement.
• Checking your mailbox upon arrival and replying to e-mails according to standard procedures 
• Be informed of recent changes, publications and memo’s
• Always be up to date regarding information and changes that are informed during the FO handover
• Receiving and handling complaints if possible
• Assuring a clean and organised back office
• A proper and neat appearance including complying with the grooming standards
• Handling administrative tasks correctly
• Being on time and prepared for your shift

Guest experience

• Checking in and out of guests according to standard procedures
• Be informed at all times about room availability and rates
• Taking reservations when the reservations department is not in-house
• Taking phone calls and transferring them if necessary according to standard procedures
• Taking and storing the luggage of guests
• Providing guests with a ticket to exit the Q-park at request and the administrative process that is required
• Providing guests with information about the city and are
• Correctly transferring information from/to guests and employees according to standard procedure
• Correctly performing the handover

Financial

•  Handling your own cash float
• Must be aware of the number of available rooms and their prices at the start of the shift
• Properly achievement of tasks on the check-list 
• Make a remittance of payment in a punctual and correct way

Responsible business

• You are aware of the Fire Life Safety and Safety standards of your department and you know how to use these. 
• You’ll work following the Green Engage Standards. 

What we need from you

• Secondary education – key stage 3 (MBO). Traineeships starting from around January or August.
• Previous experience in operations is preferred
• Speaks fluently in Dutch and English and preferably another language
• Hospitable
• Service-oriented
• Eye for detail

All the advantages of working with us:​
As part of the IHG network, here are the benefits offered to you:

• Employee discount for all 6000 hotels in the IHG network;
• Friends and family rates to share with your close ones;
• Up to 50% discount at the related bars and restaurant in the network;
• International career opportunity: today in Amsterdam but tomorrow in Aruba, New York or Rome;
   

Crowne Plaza Amsterdam-South also has its own perks:

• Easy to reach: only a 5-minute walk from the metro and train station Amsterdam Zuid;
• A vibrant neighbourhood with bars, restaurants, shops and a Thursday market with local products;
• Homemade lunch/dinner provided during your working hours;
• A discounted agreement for your health insurance;
• Personal development such as training, internal growth and coaching;
• A CultuurWerkt! account for you to get discounted tickets for theatre, cinema, dance…everything culture;
• A discount on your ClassPass account for you to book workouts, beauty appointments or healthy meals;
• Discount at Doctor Feelgood, the massage company across the street;
• You can also use the gym facilities at the hotel, as long as it does not disturb any guests;
• In-House Experience;
• A fun team of like-minded people