Front Office Supervisor (Pre-opening) at Regent Bali Canggu
Hotel Brand: Regent
Location: Indonesia, Bali
Hotel: Bali Canggu (DPSCR), Jl. Pantai Batu Bolong B No. 93xx, Canggu, Kuta Utara
Job number: 132212
Regent is the epitome of modern luxury for the world’s most discerning travellers. Pushing the boundaries of refined living since 1971, Regent colleagues have set out once more to reimagine uplifting experiences that balance serenity and stimulation to heighten the senses. We’re seeking passionate leader who is a pre-opening leader and can combine informality and fun with professionalism and sophistication, leaders with an inclusive spirit who embrace individuality and inject positivity into their work environments.
Our colleagues are fundamental to delivering the memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio. If you understand the luxury levers that will help, bring to life a unique guest experience then we would love to hear from you.
Nestled on Bali's spectacular coastline, Regent Bali Canggu inviting you to join its pre-opening team.
Do you see yourself as Front Office Supervisor at Regent Bali Canggu?
A Front Office Supervisor is responsible to orchestrates the guest journey through the thoughtful curation of hallmarks experiences and personalized moments that delights guest journey with us. As the initial face of the resort, they hold the responsibility of crafting the first impression, ensuring that guests' arrival experiences align seamlessly with the hallmark journey expected at Regent.
Your day to day
Supervise and support front desk staff.
Provide training, delegate tasks, and conduct performance evaluations to maintain high standards of service.
Address and resolve guest inquiries, complaints, and special requests with professionalism and efficiency.
Ensure that all guest interactions are handled courteously and effectively.
Oversee daily front office operations, including check-ins, check-outs, and room assignments.
Ensure adherence to hotel policies and procedures and manage any operational issues that arise.
Assist with administrative tasks such as scheduling, reporting, and inventory management.
Maintain accurate records of guest interactions, financial transactions, and departmental performance.
Collaborate with other departments, including housekeeping, maintenance, and food & beverage, to ensure a seamless guest experience.
Address any issues that impact service delivery and guest satisfaction.
Monitor and evaluate front desk operations and guest feedback to identify areas for improvement.
Implement and oversee service standards and best practices to enhance the guest experience.
What’s the qualification?
- Experience within luxury hotel chains/5-star luxury hotels & resorts
- Minimum 2 years multi-property Front Office Supervisor experience or equal position.
- Bachelor's degree in hospitality management or related field.
- Advanced Microsoft Office proficiency and Opera system.
- Strong written and spoken English.
- High-energy individual with a positive attitude.
What we offer
In return we'll give you a competitive benefit package including, hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we'll give you the room to belong.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.
IHG® is one of the world’s leading hotel companies, with a promise to provide True Hospitality for Good. Making everyone feel welcome and cared for, recognised and respected, whoever and wherever they are in the world. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organisation, but you can also look forward to being part of a company that will appreciate you for being you. We give you room to be yourself.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
