Freddy's Host/Hostess (On-Call) l InterContinental Miami Downtown

About us:

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM, eight times TOP WORKPLACES of South Florida by the Sun Sentinel.

Your day to day:

Great restaurant memories come from many places. The sights, sounds, scents and, importantly, service. As the Freddy’s Host/Hostess, you’ll provide a delightful memorable guest experience by providing guest with a delightful greeting in a prompt and courteous manner; seat guests ensuring a balanced workload among servers. Maintain accurate waiting list as needed.  Alert guests when table is available. 

• Greet guests in a prompt and courteous manner; seat guests ensuring a balanced workload among servers. Maintain accurate waiting list as needed.  Alert guests when table is available. 
• Receive payments and process transactions according to established policies and procedures; give correct change; balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheet.
• Promote teamwork and quality service through daily communication and coordination with other departments. 
• May process take-out orders; may answer room service phone and process room service orders; practice up-selling techniques.
• May routinely clear and reset tables and assist with opening tasks such as assigning stations to servers.
• Manage open table reservations
• May be asked to handle guest complaints and special requests.
• May assist with other duties as assigned. 

What we need from you:

Basic reading, writing and math skills and 6 months cash handling experience or food service experience.

• Strong –Carrying or lifting items weighing up to 50 lbs (plates, utensils, menus, etc.) Handling food objects, products and utensils, Bending, stooping, kneeling
• Literate – Frequently standing and moving around. Using a keyboard. Basic math skills are frequently used when handling cash and credit, quantities, and variances. Reading and writing abilities are utilized often when taking orders, completing paperwork, etc. 
• Compliant – as well as meeting local laws on food handling and serving alcohol, you’ll be above the minimum age required and fluent in the local language
• Articulate – Communication skills are utilized a significant amount of time when interacting with the other supervisors, hotel staff and hotel guests.
• Flexible – night, weekend and holiday shifts are all part of the job

What we offer:

In return we will give you a competitive financial package an hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities/ Females/ Veterans/ Disabled.