Franchise Hotel - Receptionist
Hotel Brand: VOCO Hotels
Location: United Kingdom, Reading
Hotel: Reading - (XRERD)
Job number: FRXRERD3502
This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.
By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.
About Us
voco Reading Hotel has a fantastic opportunity to join the team as a Receptionist
voco Reading, adjacent to Reading Select Car Leasing Stadium, our modern hotel has thoughtful touches and distinctive design, guests can take advantage and enjoy our leisure facilities with a swimming pool, sauna, steam room, and gym. The hotel invites you to enjoy the voco Life at the Atrium Bar and the brasserie-style restaurant Le Café.
Your day to day
We are looking for Receptionists who can commit to working on the full time basis.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required.
At voco® everyone’s a host, if there’s one thing we know, it’s that a great host is at the heart of every great stay as we understand what our guest wants by delivering easy-going but attentive service.
Our people help to make the biggest difference – we strive for perfection in everything we do for our guests, always focussing on what is important to them and always looking to improve. We take pride in the fact that we are experts in what we do and love to demonstrate this expertise to our guests with a sense of flair.
You’ll be called upon to complete a wide variety of tasks and jobs within the hotel and it’s extremely important that you remain flexible and versatile around this. This is a guest facing role, where you play a vital part in delivering a superior guest experience from Checking Guests in to assisting with guest luggage every day is different at InterContinental.
What we need from you
- To be passionate about delivering great service and be guest focused
- Previous experience in Receptionist, Guest Relations, Concierge
- Experience with handling guests queries and complaints
- Experience using Opera PMS is a huge advantage
- To be willing to learn new things and work as part of a wide hotel team
What we offer
- £11.55 per hour
- 28 days holiday each year, including bank holidays (pro rata), this increases up to a maximum of 33 days (Pro Rated)
- Worldwide employee and friends & family hotel room rates
- Employee assistance programme 24/7
- Recognition programmes
- Opportunities for career progression and to transfer around the world
- Meals whilst on duty
- Opportunities to get involved in our charitable and community activities
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
