Franchise Hotel - Housekeeping Supervisor

Hotel Brand: Vignette Collection
Location: Kuwait , Kuwait City

Hotel: Arabella Beach Hotel - (KWIAA)

Job number: FRKWIAA2682

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This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

About Us

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel.

We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better.

Our hotels are unique in their own right, with their own distinct outlook and story to tell.

Your day to day

•Monitor daily arrivals according to occupancy report in co-ordination with the Housekeeping Manager.

•Handle and assist in department training and orientation of new joiners and conduct regular training to improve job performance, meet guidelines and standards of service and operation.

•Guide the team on how to perform each task in the job description according to hotel service standard.

•Maintain regular and effective communication with other departments to ensure the smooth operation of housekeeping functions.

•Confirm daily arrivals in occupancy report to determine allocation of tasks for Housekeeping Attendants.

•Supervise and inspect the work of the team members ensuring high standard of order, hygiene, sanitation, cleanliness and aesthetic value throughout all service areas and assist when necessary.

•Is responsible for the immaculate appearance of all areas of responsibility and cares for all details.

•Ensure room amenities and food amenities are placed in the room according to standard operating procedure during room inspection.

•Ensure team members have the tools and equipment needed to effectively carry out their respective area of responsibilities.

•Remove furniture, curtains and other fixtures, which require repair, replacement, spotting, waxing or cleaning.

•Inspect corridors and service areas as assigned to ensure high standard of order and cleanliness.

•Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.

What we need from you

•Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

•Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

•Fluency in the local language - extra language skills would be great, but not essential

•Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers

•Flexibility - night, weekend and holiday shifts are all part of the job

•You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential

•Experience - ideally you’ll have spent at least one year in a front desk or guest service position

•Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.