Franchise Hotel - Housekeeping Coordinator

About Us

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 400 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted partner thanks to our expertise in connecting both domestic and global groups. Our branded service style 'Dare to Connect' supports colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions with guests. In our hotels you’ll find a team who are people-first, professional and inclusive and feel part of our global community. If you are inventive and love to connect and collaborate you’ll feel at home and excel at Crowne Plaza.

Your day to day

• Responsible for the safekeeping, recording, collecting of all keys held in the housekeeping office.
• Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction.
• Ensures that assigned staff has reported to work, documents any late or absent associates. 
• Assists in managing preparation of schedules and workloads for housekeeping staff ensuring maximum efficiency and makes any staffing adjustments as needed.
• Collects all information needed to organize work assignments (i.e. Front Desk reports, in-house status, arrivals, departures, VIP, vacant rooms, out-of-order rooms etc.).
• Works with the supervisor in assigning special projects (i.e. heavy clean, shampoo, wash sheers, clean balconies, vents, steps, spots on carpet) and updates the status to necessary parties.
• Maintains inventory of special request items. 
• Notifies Maintenance of any repairs needed, reports emergency needs immediately and tracks in designated logbook. 
• Logs all guest and staff requests in daily logbook and dispatches runner to distribute supplies. 
• Completes accident/incident reports as needed. 
• Logs lost and found items and puts items in storage. 
• Responsible for purchasing functions (i.e. coding, matching invoices, inventory of storerooms, ordering, etc.) as assigned.
• Receives, records, and transmits guest requests accurately.
• Responsible for entering accurate room status into computer daily and investigate discrepancies. 
• Maintains and update administrative data.
• Adheres to Housekeeping standards and procedures and enforces same.
• Handles all issues pertaining to Lost & Found – Receiving, recording, storage, claiming and clearing.
• Updates and maintains all housekeeping files.
• Updates and print opera system for the room discrepancy report by morning (1100hr) and afternoon (1700hr). Ensures to submit a copy to Accounts and Reception.
• Prepares Attendance Sheet for payroll before 20th of the month and submit to Accounts Department.
• Communicates with other departments to ensure smooth housekeeping operation.
• Handles ‘DND’ rooms. Ensures to call the guest by 15:00 hr and ask for service.
• Checks office supplies and orders if necessary.

What we need from you

• Organize - prepares paperwork such as drafting reports, maintaining staff records, assigning cleaning tasks and taking inventories Ensures all daily reports are completed and ensures accuracy of the reports
• Flexible – weekend and holiday shifts are all part of the job.
• Articulate – a great communicator, you’ll be warm, welcoming and easy to talk to
• Responsible and reliable
• Previous Housekeeping experience is an asset

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.