Franchise Hotel - Group Reservations Coordinator

About Us

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.

At Hotel X, we look for people who are ready to show up and change the world, one interaction at a time.  You will love to have fun and look for ways to say yes.  Problem solving will be your forte and you will know how to bring that competitive edge by delivering exceptional experiences for our guests, every time!  You will enjoy being surrounded by luxury and understand the importance of the finer details.

OUR CULTURE & VALUES

• Deliver excellence through service
• Embrace a growth mindset
• Communicate honestly and transparently
• Consider people, community and planet
• Have each other’s backs and respect differences
• Show up and bring positivity
• Take accountability & own our mistakes
• Entrepreneurial mindset where innovation is key…we want to lead the way and are lucky to have the flexibility to do so!!!

Your day to day

You will be the administrative back-bone to our sales success. Your role is all about exceeding expectations! Whether it's engaging with MICE, Sports, Entertainment, Leisure, or Corporate groups, you'll provide exceptional service by understanding their needs, offering tailored solutions and helping to seal the deal to meet revenue targets. You'll be the expert on our group offerings and Hotel X facilities, maintaining contract templates, and ensuring CRM accuracy. Your mission: answer enquiries, nurture client relationships, and support group bookings by making sure no detail goes unnoticed. It's a fast-paced, rewarding position where you can make a

real impact. 

WHO WILL YOU WORK WITH?

You’ll love coming to work with a team who strive for excellence day in, day out to deliver a quality hotel experience.  Working as an integral part of our Sales & Marketing Team, you are encouraged to bring your unique personality and perspective (your X factor). Reporting to the Director of Sales, you will work closely with the Business Development Manager to ensure the execution of a seamless experience for our valued groups.

What we need from you

Your genuine enthusiasm for hospitality should shine through, backed by a robust foundation in front office, reservations, or similar hotel-related roles. Thriving in this position requires a keen eye for detail and excellent organisational skills. Your vibrant personality and innate talent for fostering valuable business relationships will be a key asset, further supported by your proficiency in hotel management systems, a polished telephone etiquette, and the ability to provide insightful local recommendations to our guests.  You will be a flexible team player and open to supporting our operational team (Front Office) during peak periods to ensure a seamless experience for our guests.  This role is the perfect opportunity to let your passion for hospitality take center stage!

What we offer

As a valued member of our dynamic team, you will have access to:

• Fun!!!  Enjoy team building, regular events, and a vibrant atmosphere
• The IHG Employee Room Benefit & Friends and Family Program 
• Sales incentives and recognition schemes 
• Hotel X pays for 100% of 6 therapy, mental health, or coaching sessions each year plus access to a variety of well-being resources
• Career development, mentoring and community support opportunities 
• The chance to experience a unique Hotel environment, a little different to the norm!

Ready to make an impact and grow with us? Apply today