Franchise Hotel - General Manager

About Us

Holiday Inn Express & Suites - North Charleston

High Performing IHG hotel on both Star and Heartbeat. Experienced staff looking for a hands on, team player, caring General Manager and leader.  

Your day to day

Lead Your Team

·  Develop programs and initiatives to increase team engagement that are aligned with the service philosophy

·  Develop, implement and monitor team member succession planning to ensure future bench strength

·  Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance

·  Oversee and monitor employee training requirements and development initiatives

·  Oversee and monitor employee incentive programs to ensure implementation, engagement, understanding

·  Oversee HR related actions in accordance with rules and policies

Inspire Great Guest Experiences

·  Demonstrate brand citizenship by maintaining compliance with all required brand and service standards, and license agreement mandates

·  Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations

·  Speak to guests – ask for their feedback and relationships.  Use guest touchpoint opportunities in Breakfast and Manager’s reception to build loyalty.

·  Lead your team in handling all inside sales calls, setting up group blocks, booking links and monitoring group pick-ups.

·  Lead your sales team in driving revenue through sales opportunities outside of the hotel.

Financial

·  Work with Sales and Finance to prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets and achieve required operating results

·  Analyze financials to drive revenues, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share

·  Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position

·  Monitor daily cash and credit card transactions to ensure accuracy and validity.

·  Monitor a system of checks and balances to ensure all guest transactions are handled properly

Be Responsible

·  Ensure a safe and secure environment for guests, colleagues and hotel assets in compliance with policies and procedures and regulatory requirements

·  Maintain relations with outside contacts and vendors

·  Act as public relations representative to raise awareness of hotel and brand in local community

·  Drive team member involvement in community organizations, activities and businesses

·  Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint

·  Perform other duties as assigned. Serve as manager on duty on a rotational or as needed basis

What we need from you

Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration or equivalent work experience in the hospitality industry

Three to five years’ prior hotel management experience, or equivalent combination of education and experience

Email Resume to:  GM@HIExpressNorthwoods.com

What we offer

Competitive Pay

Quarterly Bonus Opportunities

High Performing Hotel 

Experienced Team

Opportunity to make change and create positive employment experiences

Team Environment