Franchise Hotel - Assistant General Manager
Hotel Brand: Holiday Inn Express
Location: United States, Indiana, Carmel
Hotel: Carmel North - Westfield - (INDCW)
Job number: FRINDCW3532
This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.
By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.
About Us
About Us
At Holiday Inn Express, we believe that our success is built on the dedication and passion of our team. As part of a globally recognized brand, we provide a welcoming and comfortable environment for both our guests and our employees.
Our Mission
Our mission is to deliver exceptional service and a great experience for every guest. We strive to create a culture of teamwork and respect, where every team member feels valued and empowered to contribute to our success.
Career Opportunities
Joining the Holiday Inn Express family means being part of a dynamic team that prioritizes professional growth and development. We offer various career paths in hospitality, from front desk operations to management roles, ensuring there are opportunities for everyone.
Employee Experience
We foster a positive work environment where collaboration and creativity thrive. Our team enjoys competitive benefits, training programs, and opportunities for advancement, making it a great place to build your career.
Commitment to Community
We are also dedicated to giving back to our local communities. Our team members often participate in volunteer events and initiatives that make a positive impact on the areas we serve.
Join Us
If you’re passionate about hospitality and eager to make a difference, we invite you to join us at Holiday Inn Express. Together, we can create memorable experiences for our guests and a fulfilling workplace for our team. Your journey starts here!
Your day to day
Delivering truly memorable experiences is a complex and ever-evolving operation. To keep things running smoothly, we’re looking for an Assistant General Manager who knows how to bring the best out of people, maintain exceptional standards and maximize financial returns. Every day is different at IHG, but you’ll mostly be:
• Working closely with your General Manager – while also occasionally acting up in their absence
• Directing everyday activity and assignments to enable your team to deliver exceptional guest experiences
• Establishing and implementing service recovery guidelines in order to ensure complete guest satisfaction.
• Responding to guest complaints or concerns in a prompt and professional manner
• Helping your General Manager to develop, implement and monitor financial and operating plans to safeguard guest satisfaction and promote profitability
What we need from you
• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
• Three years of guest service/hotel experience with at least two years in a supervisory capacity, or an equivalent combination of education and experience
• Previous extended stay experience or experience in a hotel of similar size and complexity preferred
• Must speak fluent English
• Other languages preferred
What we offer
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a growth friendly environment where you will find maximum opportunities to grow within the company and your career.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
