Franchise Hotel - **Front Desk and Rotating Cashier**
Hotel Brand: Crowne Plaza
Location: Italy, Rome
Hotel: Rome - St. Peter's - (ROMSP)
Job number: FRROMSP3594
This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.
By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.
About Us
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 400 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted partner thanks to our expertise in connecting both domestic and global groups. Our branded service style 'Dare to Connect' supports colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions with guests. In our hotels you’ll find a team who are people-first, professional and inclusive and feel part of our global community. If you are inventive and love to connect and collaborate you’ll feel at home and excel at Crowne Plaza.
Your day to day
First impressions matter. To kick off a memorable experience for our guests, we are looking for a **Front Desk Agent and Rotating Cashier** who can handle transactions professionally, provide helpful local insights and anticipate any requests to make sure our guests feel at home. Every day is different, but for the most part, you will need to:
- Kickstart truly memorable experiences with the warmest of welcomes
- Recognize IHG Rewards Club members and regular guests, both in person and over the phone
- Obtain, manage and process guest reservation payments
- Perform continuous and efficient check-in and check-out operations
- Stay one step ahead of guest needs, anticipating requests and offering tailored recommendations
- Serve as a reliable point of contact for guests, helping them with everything from billing issues to restaurant suggestions
What we need from you
- Communication skills: Guests will come to you for both problems and compliments, so you must always be open to dialogue
- Your problem-solving skills will turn challenges into opportunities, ensuring every guest leaves with great memories
- Fluent in the local language and proficient in English, knowledge of other languages is appreciated but not essential
- Familiarity with Opera hotel management software is preferred
What we offer
We provide our staff with everything they need to succeed. We welcome everyone and create inclusive teams where differences are celebrated and colleagues are encouraged to bring their best selves to work. We offer equal opportunities to candidates and employees regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
