Food and Beverage Service Team Leader餐饮服务主管
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: China, Beijing, Hangzhou
Hotel: Hangzhou Science City (HGHCT), Chuangjing Road and Yuhangtang Road intersection, No. 5 Building AUX Future City, Yuhang District, 310000
Job number: 109428
岗位职责：
1.具备指定餐厅的服务全面知识。
2.了解集团和酒店的各项标准及规定，并保证这些标准和规定的正确实施。
3.确保个人仪表和行为符合酒店标准。
4.确保服务符合酒店的基本标准和标准程序，为客人服务之前，事先检查质量、外观、食品温度、酒水、服务等情况，在为客人提供服务前后，检查部门的卫生清洁情况。
5.检查部门用品的库存量，为确定每日申请量做好准备。
6.在服务当中征求客人的反馈意见，确保令客人满意。
7.确保员工了解并使用酒店有关消防和生命安全、紧急事件的程序。
8.其他。
岗位要求：
1.2年及以上国际联号酒店相关工作经验。
2.具备良好的沟通能力以及问题解决能力。
3.具有良好的服务意识。
Who we are
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
