F&B waiter Six Senses Crans Montana

My responsabilities:

Greet guests on arrival and conduct welcome and check-in procedures in an efficient and friendly manner, using guest name whenever possible.   

Answer outlet telephone courteously and efficiently as specified in departments standards.   

Escort guest to the table and assist in seating and present the menu.  

Ensure that you serve all the guest face towel.  

Assist in the control of their outlet operational budget, ensuring that all costs are strictly controlled maximizing profitability.  

Inspect condition and cleanliness of menus and wine list, ensure designated amounts are available, and update menus or wine lists as changes occur.  

Work with an empathetic attitude and if there is any problem which cannot be handled, must contact supervisor.  

Ensure that all guests are greeted courteously and attentively in the working area.  

Attend regular meeting and briefing to keep informed of policies and procedures, special events, further improvement plans and guest comments.  

Ensure the prompt and efficient service required by standards.  

Take order from any food & beverage outlet menus.  

Ensure all mis-en-place for restaurant service is correctly prepared prior to opening hour of service.  

Follow the leadership of the captain or supervisor on shift.  

Have a good knowledge of all outlet menus (food and wine) and F&B day to day activities.   

Have good knowledge of all F&B outlets opening hours.  

Recommend and promote items as directed by supervisor.  

Report any maintenances faults following the required steps.  

Knowledge on menu prices and suggesting upselling when necessary.  

Ascertains guest satisfaction and ensure that all guest billing procedures are handled correctly, minimizing rebates during check out and bid guest farewell.  

Maintain a high standard of personal appearance, grooming and hygiene. 

Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements. 

Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job. 

Ensure all equipment of the department is kept clean and in good working condition. 

Upsell all property facilities and activities. 

Attend meetings and training as required. 

Knowledge and strict adherence to LQA standards. 

Perform any additional tasks given to me by supervisor/management.