F&B Sales Manager at InterContinental Chiang Mai The Mae Ping

Responsibilities:

Sales Strategy & Execution:

• Develop and implement effective sales strategies to achieve revenue goals for Hong's Chinese Restaurant, Hong's Sky Bar, and Kad Lanna (All Day Dining).
• Analyze market trends and competitor activity to identify opportunities for growth.
• Collaborate with the marketing team to create promotional campaigns and events to attract new and repeat guests.

Guest Relations & Service Excellence:

• Foster strong relationships with existing clients and build new relationships with potential clients.
• Ensure a high level of customer satisfaction by overseeing service standards and addressing any issues promptly.
• Conduct regular guest feedback surveys and implement improvements based on the results.

Venue Promotion & Management:

• Promote the unique features of Hong's Chinese Restaurant, known for its authentic Cantonese cuisine, Hong's Sky Bar with its breathtaking views, and Kad Lanna's versatile all-day dining options.
• Coordinate with the culinary team to ensure menu offerings are appealing and align with market demand.
• Oversee the planning and execution of special events, private functions, and themed nights to enhance venue visibility and guest engagement.

Team Leadership & Development:

• Lead and motivate the food and beverage sales team to achieve targets and provide exceptional service.
• Conduct regular training sessions to improve team skills and product knowledge.
• Monitor performance metrics and provide constructive feedback to team members.

Budget Management & Reporting:

• Prepare and manage budgets for the food and beverage department, ensuring cost control and profitability.
• Track and report on sales performance, market trends, and guest feedback to senior management.
• Develop and maintain detailed reports on sales activities and business development.