F&B Relationship & Sales Manager 餐饮关系销售经理

Your day to day:
您的日常工作：

People/员工团队：

Ensure that the restaurant is ready before opening and that waiters and table attendants follow opening rules.

确保在开始营业前餐厅准备就绪，侍应生和餐桌服务员都遵守开始营业规范。

Maintain high standards of work dress and personal appearance as per hotel regulations.

按照酒店的规定保持工服和个人仪表的高标准

Ask if the guest has a reservation and record it in the reservation book.

询问客人是否有预订，如有预定在预订册上做记录。

Make reservations for guests and note meal preferences. If guests do not have a reservation, record it in the reservation book.

为客人登记预订并注有用餐喜好，如客人没有预订则在预订册上记录。

Attentive to guest requests.

周到地满足客人要求。

Business/负责业务:

Escort guests to their favorite table or reservation table and arrange guests to sit according to restaurant standards.Escort guests to their favorite table or reservation table and arrange guests to sit according to restaurant standards.

陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐。

A small gift to the guests after the dinner, a toast to the guests after the service.

晚餐结束后赠送客人小礼品时段向客人敬酒后结束服务

Each member of the customer Relations team is assigned monthly metrics and receives a percentage based on the number of rooms and guests booked under his/her name.

每位客户关系团队成员被分配月度指标并且根据其名下包房及客人预定人数得到相应提成

Prepare gifts or souvenirs for VIP guests during the festival. Visit guests and present special holiday greetings, especially during the Chinese traditional solar term.

节日期间为VIP客人准备礼物或是纪念品。特别是在中国传统节气，拜访客人并赠送酒店特制的节日问候礼物

Guest experience/宾客体验：

Provide high quality service to guests with a positive attitude and good team spirit.Provide high quality service to guests with a positive attitude and good team spirit.

以积极的态度和良好的团队精神为客人提供高质量的服务。

Smile and greet guests and colleagues throughout the hotel (front or back).

在酒店内任何地方（前场或后场）自始至终对客人或是同事保持微笑和问好。

Take pride and confidence in your self-image, makeup, and dress.

对于自我形象，化妆和着装感到自豪和自信。

Keep all confidential matters confidential.

对于一切保密事宜保密