Extra Banquet

Under the general guidance and supervision of the Banquet Manager or delegate and within the limits of established InterContinental Hotels Group and the hotel’s policies and procedures, responsible for performing all service of food and beverage for Banquet function

Relationships:

• Reports directly to the Banquet Manager
• Internal/External guests
• Interacts with all Banquet Staff and other departments as appropriate.

Duties and Responsibilities:

• Reports to work on time - properly attired and groomed.
• Performs set up using clean linen, silverware and glassware appropriate to the menu being served and in accordance with hotel standards.
• Performs service correctly, adhering to the service rules of the hotel in accordance with instructions given by the Banquet Manager and Captains.
• Performs clean up in a professional manner.  Carefully separates glassware, china and tableware from the table and properly transports these items to the kitchen, as well as returning soiled linen and skirting to the laundry.
• Performs assigned side jobs daily, including filling of salt and pepper shakers, sugar bowls and stocking of mis-en-place and proper linens and skirting.
• Reports all incidents, accidents or unusual customer requests to the Captain or Banquet Manager in order to provide an immediate response to such requests.
• Knowledgeable of hotel services and departments in order to interact with guests.
• Performs all job related tasks with the utmost concern for equipment and safety for her/himself and fellow workers.
• Maintains a cooperative, professional style with supervisors and fellow workers.
• At IHG we are committed to providing our employees with a safe, secure and healthy workplace.  It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.
• Perform other duties, tasks and special projects as assigned.

Qualifications:

• Ability to multi-task
• Ability to be a team player
• Ability to maintain confidentiality of all employees, guests and hotel information
• Capability to answer all phone calls using the proper phone etiquette of Hotel InterContinental Standards
• Ability to think clearly, quickly and make concise decisions.
• Ability to prioritize, organize and follow-up.
• Ability to work well under pressure.
• Ability to focus attention on details.
• Must be able to maintain a highly positive and friendly image that will reflect well on hotel's overall appearance.
• Excellent organizational and communication skills.
• Must be conscious of culture differences.
• Minimum One to two years as restaurant server, preferably fine dining.
• Ability to lift and balance heavy trays of food, service-oriented, friendly, speak English.

The statements in this job description are intended to describe the essential nature and level of work being performed.  They are not intended to be ALL responsibilities or qualifications of the job.