Executive Housekeeper - Crowne Plaza Resort Guam

Job Requirements:

1. Must be US Citizen, US Permanent Resident or Resident of Federated States of Micronesia (FSM) to work on Guam without any US work visa.
2. Five (5) years supervisory housekeeping experience preferably in a full-service hotel of similar complexity.

What’s the job?

As Executive Housekeeper, you’ll keep all aspects of housekeeping and laundry running smoothly - and ensure high standards are met to deliver memorable and unique guest experiences. 

This role is the top position in Housekeeping Department and will report to the Rooms Division Manager / Director of Rooms at an upscale resort hotel. 

Your-day-to-day

People

• Actively drive recruitment, succession planning and onboarding across hotel operations in conjunction with HR and maintain a climate that attracts, retains, and motivates top quality talent.
• Ensure the housekeeping team are up-to-date with core and essential trainings; and a continuous succession planning program is in place.
• Manage performance of team through IHG tools ensuring all colleagues receive regular performance feedback, quarterly check in conversations, annual performance review and that team member development plans are in place. 
• Overseeing all disciplinary procedures in line with Resort guidelines.
• Lead the team by example by promoting and maintaining a safe and positive workplace.
• Develop a Housekeeping orientation and on-boarding plan for new team members.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Manage daily staff assignments, communicate goals, and ensure compliance of policies and procedures. 
• Conduct pre-shift briefingsand review all information pertinent to the day’s activities.
• Review Housekeeping staff operations and initiate performance appraisals, salary adjustments, disciplinary measures, and other HR-related actions. 

Financial

• Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
• Maintain proper inventory levels managing cost per room for supplies and labor.
• Control expenses within all areas of housekeeping. 
• Establish par levels for supplies and equipment. Replenish shortages and other business supplies for daily business.

Guest Experience

• Deliver Crowne Plaza Brand Promise and Service Signatures to daily work.
• Make sure the quality of housekeeping and laundry services is always superb - we have standards - but it’s on you to make rooms special and memorable for guests.
• Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
• Carry out special requests from guests, VIPs, repeat visitors and club members.
• Drive collaboration and quality service across the hotel through daily communication and coordination with other departments.
• Ensure that all guest issues are addressed in a timely and professional manner.

Responsible Business

• Analyze guest satisfaction data with Director of Rooms to ensure that plans are developed and implemented to achieve established goals. Regularly review guest feedback and ratings and consider corrective actions to be implemented.
• Participate in the development and implementation of the annual and quarterly action planning to achieve optimum guest satisfaction and hotel compliance with all standards and requirements.
• Champion the identification and reporting of hazards, evaluation or risks, and design and implementation of hazard and control measures. Facilitate the reporting and investigation of injuries and illnesses arising from workplace activities, recommending corrective actions to prevent or minimise the chance of recurrence.
• Champion to IHG Way of Clean.
• Demonstrate an understanding of Code of Conduct and Crisis Management ensuring the dissemination of information the team.
• Ad-hoc duties –you’ll support the team operationally and other hotel departments as required.
• Perform other duties as assigned.

What we need from you

1. Education - High School Diploma or equivalent
2. Service years 
3. Five (5) years supervisory housekeeping experience preferably in a full-service hotel of similar complexity. Some college preferred. Must speak fluent English. Other languages preferred.
4. Language - Fluent in English (speaking, listening, reading and writing)
5. Knowledge and skills

• Communication skills are utilized a significant amount of time when interacting with guests and employees. 
• Problem solving, reasoning, analytical, motivating, and training abilities are often used when coordinating functions, and performing general management duties. 
• Math skills, reading, and writing are used when completing paperwork, budgets, and other reports.
• Must possess or be able be able to obtain a government-issued driver’s license.
• Must be able to work nights, weekends, holidays, and during inclement weather.
• Excellent interpersonal skills to build relationships internally and externally.

Preferred (if required)

• Carrying, lifting, pushing and/or pulling items weighing up to 50 pounds
• Frequently standing up and moving about the facility.
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, kneeling, climbing and crawling
• CPR and First Aid certification, BT-A certification

What we offer

In return we'll provide you a competitive financial and benefits package which may include Health (medical, dental & vision) insurance, a 401k plan with company match, Paid Time Off and Employee Discount. A chance to become part of the global IHG family - opening a door to endless career opportunities. We’re passionate about growing our talent. We’ll provide the training & development you need to succeed & progress into your next role. 

Join us and you’ll become part of the global IHG family – Our colleagues share some winning characteristics: we work better together, we trust and support each other, we aim higher by looking for better ways to do things, we do the right thing, and we welcome different perspectives. 

IHG is an equal opportunity employer: Minorities/ Females/ Disabled/ Veterans