Events Sales Manager

InterContinental Malta is hiring Events Sales Manager!

In this role you will be responsible to increase corporate client base through consistent solicitations while establishing trust and rapport with clients to generate and boost revenues for the Hotel, as well as manage Conference and Event enquiries from enquiry to completion of the event. The role is key to ensuring all the Hotel events are executed with consistently high-level service throughout the event transaction and through coordination with Sales, the appropriate Hotel support departments, and customer, you would take responsibility for the successful production of assigned events and in-house groups.

Main Responsibilities:

• Reporting to the Director of Conference and Events.

• Sells the InterContinental Hotel Groups’ products and services using up-selling and suggestive selling techniques.

• Promotes the Hotel’s (and IHG generally) products and services.

• Prepares and executes enquiries and contracts for all clients.

• Records and processes conference and event requests made by phone/walk in/email.

• Being Able to conduct a high standard of site inspection for the event / group he/she handling.

• Strong communication skills with different departments.

• Manages “no show” reservations by investigation and recording of recurrence.

• Records special billing arrangements for groups, conventions, events and weddings.

• Liaises with the Front Office Manager and the Finance and Business Support Manager for all reservations requiring credit approval.

• Maintains knowledge of special rates/ offers/ promotions.

• Demonstrates understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.

• Organize and supervise the implementation of different type of events related to the assigned segments (weddings, University prom nights, private banquets, conferences, exhibitions) in close coordination with the hotel’s guests and suppliers.

• Negotiate agreements for dinners, launchings, press conferences and groups in order to maintain and increase revenue through added business volume and increased rates

• Initiate a proper follow up on accounts during, before and after all events within the hotel.

• Have a clear understanding to the department and individual goal/target.
 

Skills and Experience

• To possess a thorough knowledge of planning and executing large scale of events in a luxury environment.

• To portrait a high degree of business acumen by continuously striving to maximize revenues.

• The ability to work well under pressure whilst being able to effectively make independent decisions in the interest of the hotel and its clients.

• Time management, attention to detail and good organization.

• Excellent interpersonal and communications skills with the ability to connect and build rapport with a diverse range of colleagues and customers.

• Knowledge of Opera, Delphi, Meeting Broker and CVent.

We genuinely care about people, and we show this through living out our promise of True Hospitality each day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

·True Attitude:

being caring, wanting to make a positive difference, and building genuine connections with guests.

·True Confidence:

having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.

·True Listening:

focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.

·True Responsiveness:

is about providing guests with what they need and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.